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Reviews of Reflections Lennox Head - Holiday park

3 out of 5
Reflections Lennox Head - Holiday park
Cnr Ross Street & Pacific Parade, Lennox Head, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 66 reviews" "
Rating 8 - Good. 25 out of 66 reviews" "
Rating 6 - Okay. 6 out of 66 reviews" "
Rating 4 - Poor. 0 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Simone

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cabins are run down & very average. In a great location though with the beach and lake just across the street.
Stayed 2 nights in Feb 2024
Response from Reflections Holiday Parks on 6 Mar 2024
Hi Simone! We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on. Glad you loved the location of our Lennox Head Reflections Holiday Park.

10/10 Excellent

Shana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stayed in a standard cabin, service and place was awesome perfect spot with beach or creek right at your feet but the cabin wasnt the cleanest and could really do with a fresh paint job and a full clean
Stayed 2 nights in Feb 2024
Response from Reflections Holiday Parks on 19 Feb 2024
Thank you for your kind words Shana on the great location and I am glad you enjoyed it. Sorry to hear that our standards did not meet your expectations. Please be assured that we appreciate all guest feedback and we do review all feedback with our team. We are passionate about introducing change wherever possible in an effort to continue meeting and exceeding our guests expectations. Again, thank you for your feedback and I hope we can welcome you back again soon.

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rustic cabin in need of repair and maintenance
The cabin was well located a short walk from the beach and the lake but is in serious need of maintenance and upgrade. There was a portable aircon unit in the cabin ( as the main one wasn’t working) which kept the cabin cool but was very noisy and we had to secure the temporary fix with a peg as the panel was up against an open window. The vertical blinds wouldn’t close and there was a dodgy PowerPoint for the toaster that you couldn’t switch off and the iPhone charger wouldn’t work properly in that socket. Some bathroom and others fittings were rusted and in poor repair. Apart from that, other things were functional and the towels were white and fluffy but for the price ($215 pn) I have stayed in far better.
Stayed 2 nights in Feb 2024
Response from Reflections Holiday Parks on 4 Feb 2024
Thank you for taking the time to post your feedback Margaret in relation to your recent stay here at Lennox Head. We are very glad that you enjoyed our fantastic location. Thank you also for pointing out a couple of issues you experienced with the cabin you stayed in during your stay. We regret this did not meet your expectations and offer our apologies and we will work on improving our facilities. Once again thank you for your Feedback and we hope to see you again in the near future.

6/10 Okay

Deb

Travelled with family and small children
Liked: Staff & service
The staff were lovely and the beach across from the cabin was sensational. The cabin however was very average. There was sand in the bed and the air conditioning was not working so was replaced by a very noisy portable one. I don’t think it was worth the $200/night I paid.
Stayed 2 nights in Jan 2024
Response from Reflections Holiday Parks on 4 Feb 2024
Thank you for your review Deb. Our staff at Lennox are wonderful. We regret this did not meet your expectations and offer our apologies.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
We loved being near the lake and the sea. The only thing we didn't like was the weather - we struck wet and cold but don't hold Reflections responsbible for that!
Stayed 2 nights in Oct 2023

10/10 Excellent

Leanne

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Had a lovely stress free stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Freja

Stayed 3 nights in Oct 2023

10/10 Excellent

Lynette

Stayed 2 nights in Sep 2023
Response from Reflections Holiday Parks on 11 Sept 2023
Hi Lynette - Wow! Thanks for your top 10/10 rating for our park here in Lennox HEad. Come back soon!

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Robert

Liked: Cleanliness, room comfort
We arrived at 2pm and were told that our unit wasn't ready. Then we were charged full price. I told the woman that we had paid a deposit with Hotels.com - couldn't find it. We finally got into our cabin at 2.50pm. When unpacking we found the receipt from Hotels.com which got us a refund. It had been a wet day and no doormat meant we had to change shous at the door. - not a good start.
Stayed 2 nights in May 2022
Response from Management on 9 May 2022
Hello Robert, thank you so much for your feedback and we are sorry to hear that you had a challenging experience. Check-in time for cabins is 3pm which is stated on all booking confirmations etc, so we apologise that you were not able to check-in earlier. I understand that the issue with payment was sorted out and again we apologise that this affected your stay, however appreciate your understanding. Thank you, have a wonderful day :)

6/10 Okay

David

Stayed 3 nights in Apr 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, room comfort
Good budget accommodation
Very clean van with everything I needed
Stayed 3 nights in Feb 2022

8/10 Good

Kathryn

Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great Place to stay. Easy check in. Amenities block was close and very clean also. Cabin was basic but suited my needs
Stayed 2 nights in Jun 2021

6/10 Okay

J

Disliked: Cleanliness, room comfort
Clean your act up
Great location. Place was overpriced for what we got. Had to do dishes before leaving & leave place tidy otherwise there would an extra charge (note in compendium) not worried about that as would do it anyway. BUT the cleanliness of the place left alot to be desired. Very grubby & dirty. Needs a thorough deep clean from top to bottom. Would be embarrassed if it was my place.
Rope to hold up shelf
Bottom of shower curtain pink & dirty. Needs a good soak in bleach
Cupboard in bathroom not wiped out
Floor in bathroom
Stayed 3 nights in Jun 2021

10/10 Excellent

Marsha

Liked: Cleanliness, room comfort
Lovely park. Good cabin
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Norma V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break
Lovely stay. Relaxing environment. Over the road from stunning beach. No fuss, no nonsense property!
Stayed 1 night in Mar 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family’s
We really enjoyed Lenox Head and this accommodation was great for the price. We’d stay again for sure.
Stayed 2 nights in Oct 2019
Response from Lee on 9 Oct 2019
Thankyou, hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Lee on 9 Oct 2019
Thankyou

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family and their dog holiday
The park is situated in a great spot. On the banks of Lake Ainsworth on one side and Seven Mile beach, Lennox Heads on the other. It is a beautiful area with plenty of walking areas and the hinterland has pleasant country drives. Park has a boom gate, is clean, well managed & maintained. Dogs are welcome & well catered for with a dog washing machine in the laundry, dog bath outside the amenities, dog friendly precinct & dog walking beach. Grounds are spacious & well set out. It is near the shops & restaurants, safe & quiet with beautiful sea breezes. Good for family/friend get togethers.
Stayed 2 nights in Sep 2019
Response from Lee on 9 Oct 2019
Thanks Margaret, glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019
Response from Lee on 9 Oct 2019
Thankyou

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location , close to beach and lake - not far from lovely cafes
Stayed 4 nights in Aug 2019
Response from Lee on 9 Oct 2019
Thankyou, yes perfect position!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly as expected. Very clean. Not too small. Perfect.
Stayed 2 nights in Aug 2019
Response from Lee on 9 Oct 2019
Thankyou hope you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was adequate for the cost the cabin was a basic one
Stayed 2 nights in Jul 2019

8/10 Good

Stuart, Newcastle

Liked: Cleanliness, staff & service
The cabin was very small but comfy and right across from the beach was travelling had a beautiful sleep.
Stayed 1 night in Jun 2019
Response from Pam on 13 Jun 2019
Thank you for your review Stuart.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Pamela on 30 May 2019
Thank you for your review, we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Pamela on 29 Apr 2019
Thank you for taking the time to review our park, we are happy you enjoyed your stay.

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2019
Response from Deb Park Manager on 13 Feb 2019
Hi Jennifer Thank you for taking the time to give us feedback. Much appreciated. See you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people, my parents really enjoyed their stay. Thank you
Stayed 2 nights in Dec 2018
Response from Reflections Lennox Head on 11 Feb 2019
We are so please your parents enjoyed their stay. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cool little spot right next to Lake Ainsworth and the ocean. Cabins were very nice, although probably a bit small for 4 people. 2 people are fine. Would definitely go back
Stayed 3 nights in Oct 2018
Response from Pamela on 31 Oct 2018
Thank you for the review, we have added more cabins to the park next time try one of our 2 bedroom cabins or even the 4 bedroom house.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what I needed,clean and comfortable. Room matched the pictures, and I had no issues checking in/out. Property is conveniently located.
Stayed 3 nights in Aug 2018
Response from Pamela on 23 Aug 2018
Thank you for your feedback

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never stayed in a cabin before. I was suitably surprised by the size of the cabin, the quality of the inclusions and the quietness of the surroundings. I will stay again
Stayed 3 nights in Jul 2018
Response from Pamela on 23 Aug 2018
Thanks for the feedback Dennis we look forward to welcoming you in the future

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect. Position. Primo
It was good we are coming back again get photos next time.and stay over Christmas holidays.
Stayed 2 nights in Nov 2017

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfortable cabin close to town
A well positioned holiday park near the beach, the lake and town. The cabin was small but enough space for 1 or 2 people. Families might need more space....fine if you’re always outside. Average equipped kitchenette and bar fridge was adequate. Overall good value for the location.
Stayed 3 nights in Nov 2017
Response from Lee on 16 Nov 2017
Thankyou! Yes our park is in the best location!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay in Lennox head
Quiet and comfortable
Stayed 1 night in Oct 2017
Thankyou!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good bed and close to lake
The park was good just found the cabin small with 4 people, but comfortable for one night
Stayed 1 night in Oct 2017
Response from Lee on 14 Nov 2017
Thankyou, maybe next time try our 2 bedroom villas they are very spacious!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient
very convenient location adjacent to all activities at Lennox Head
Stayed 1 night in Oct 2017
Response from Lee on 14 Nov 2017
Thankyou, yes we are in the perfect spot!

8/10 Good

sally, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday park by the lake
Very comfortable stay. Quiet location. Nice and close to beach and shops.
Stayed 2 nights in Aug 2017
Response from Debbie - Park Manager on 27 Aug 2017
Hi Sally Thank you for reviewing. Yes we love the quiet here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good. Need a lounge chair of some sort in the cabin
Stayed 3 nights in Aug 2017
Hi there Thank you for the suggestion, good idea

8/10 Good

dl, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to beach and shops
Had a great time. Beach walking was terrific. Good fishing
Stayed 6 nights in Jul 2017
Response from Debbie - Park Manager on 27 Aug 2017
Hi DL I agree, the fishing here can be lovely on the beach.

8/10 Good

emily, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable & clean
Excellent location. Clean facilities. Basic cabin was very clean, comfortable and had everything we needed to self cater.
Stayed 1 night in Jul 2017
Response from Debbie Park Manager on 27 Aug 2017
Thanks Emily, glad you had a chance to see the sights!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to beach and lake
Stayed 1 night in an ensuite cabin. Very comfortable. Would definitely stay again if I'm in the area
Stayed 1 night in Jun 2017
Response from Pamela on 8 Jul 2017
Thank you for your feedback, we are happy you enjoyed your stay in Lennox Head.

8/10 Good

jenni, Central Coast NSW

Liked: Room comfort
Great location close to lake shops and beach
Much more relaxing than Byron Really good eating places in walking distance.
Stayed 4 nights in Jun 2017
Response from Pamela on 8 Jul 2017
Yes Jenny we agree with you, we are spoilt for choice when it comes to restaurants in Lennox.

8/10 Good

Ross, Coolangatta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
Holiday park is well located near beach and very close to cafes and restaurants in Lennox Head. Close to the main town of Ballina if needed. park facilities and amenities block are well maintained and appointed. Cabins are comfortable and in fantastic surroundings. A gem!
Response from Pamela on 8 Jul 2017
Thanks for the feedback Ross we are pleased you enjoyed your stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Shared bathroom
Thought I selected cabin with bathroom. Wrong it has shared bathroom. What this meant was community bathroom. Not happy. Shower water went everywhere.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday park
We were only here for 1 night, but wish we could have stayed longer! The basic cabin was not so basic! It was clean, spacious and really well equipped with a kitchenette. It had AC, a TV, patio with table and chairs. Would definitely recommend.

8/10 Good

Sam, Far North QLD

Liked: Cleanliness, room comfort
Comfortable cabin, right in front of the lake
Simple, comfortable cabin right in front of the lake. Within walking distance to everywhere. The mattress was really comfortable.

10/10 Excellent

caz, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
comfortable basic cabin which was a bit grubby great facilities which were clean

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Coastal Comfy
Nice little cabins between lake and beach. Very comfy!