Family Villa, Multiple Beds, Non Smoking | Lake view
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Reviews of Koanze Luxury Hotel & Spa

3 out of 5
Koanze Luxury Hotel & Spa
Hidalgo 530 Col Cruz del Rayo, Atemajac de Brizuela, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 152 out of 223 reviews" "
Rating 8 - Good. 47 out of 223 reviews" "
Rating 6 - Okay. 13 out of 223 reviews" "
Rating 4 - Poor. 6 out of 223 reviews" "
Rating 2 - Terrible. 5 out of 223 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Stoyno

Travelled with group
Liked: Cleanliness, staff & service
At first place this is not a spa hotel, having pool and massage didn't mak a spa hotel There is no hot water in the shower, typical for Mexico but not expected in a $400 a night hotel. My personal opinion, money for nothing.
Stayed 1 night in Mar 2024
Response from Gerencia Koanze Hotel Luxury & Spa. on 22 Mar 2024
"We're sorry to hear that your experience wasn't satisfactory. We appreciate your feedback and will work on improving our services, particularly regarding the hot water supply. Your input is valuable to us, and we hope to have the opportunity to provide you with a more positive experience in the future."

8/10 Good

Laura E

Stayed 1 night in Feb 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 9 Feb 2023
Gracias por regalarnos sus valoraciones siempre es un placer saber que cumplimos con sus expectativas gracias por su visita los esperamos pronto.

10/10 Excellent

Lety

Stayed 1 night in Feb 2022
Response from Gerencia Koanze Hotel Luxury & Spa. on 1 Mar 2022
Muchas gracias por regalarnos sus valoraciones estamos muy agradecidos siempre es un placer recibirle. Les esperamos pronto!

10/10 Excellent

María Cristina

Stayed 1 night in Feb 2022
Response from Koanze Hotel on 15 Feb 2022
Muchas Gracias por regalarnos sus valoraciones estamos felices de cumplir con sus expectativas de descanso les esperamos pronto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Koanze Hotel on 25 Nov 2021
Muchas Gracias por regalarnos sus valoraciones estamos muy felices de que cumplimos con sus expectativas de descanso de verdad muchas gracias!!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic structure, gardens with attention to the smallest details. Peace and quiet. I did not like the inefficiency of the wifi
Stayed 1 night in Nov 2021
Response from Gerencia Koanze Hotel Luxury & Spa. on 17 Nov 2021
Thank you very much for giving us your comments, we will work on the WIFI connetion to better serve you, we are waiting for you soon!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is so cools, and also the hotel, the Aura restaurant is also delicious.
Stayed 1 night in Nov 2021
Response from Gerencia Koanze Hotel Luxury & Spa. on 8 Nov 2021
thank you for giving us your comments, we are happy that we met your expectations. we wait for you soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice experience. Everything was clean and staff was very helpful
Stayed 1 night in Nov 2019
Response from Gerencia Koanze Luxury Hotel & spa. on 25 Aug 2021
Thank you very much for giving us your comments, it is a pleasure to know that we meet your rest expectations we wait for you soon

8/10 Good

Stephany

Liked: Cleanliness, property conditions & facilities, room comfort
Changes in two years.
This was my second stay at Kwanze. It is still gorgeous and a beautiful zen experience, but service was not as good as it was two years ago. There was no cream for coffee nor Kahlua for an after dinner drink. Bread was delivered at the end of our meal. The lights between our beds didn’t work. These are minor things but for the price they charge, they shouldn’t happen. We borrowed a cork screw to use in our room and were charged $12:50 USD
Stayed 1 night in Aug 2021
Response from Gerencia Koanze Luxury Hotel & spa. on 17 Aug 2021
211 / 5000 Resultados de traducción thank you for your comments we are sorry and we offer an apology we will work to improve your experience we will be working hard to make your next visit much better. we are waiting for you soon!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble experiencia
Disfrutando cada detalle, todos los espacios y la gran atmósfera que tiene este ambiente. Habitaciones amplias, limpias y sobre todo cómodas.
Stayed 1 night in Jan 2021
Response from Gerencia Koanze Luxury Hotel & spa. on 26 Jun 2021
Estimado Edgar, Nos encanta saber que fue de su agrado lo invitamos a compartir la información con amigos y familiares para que puedan disfrutar de nuestros servicios. Lo esperamos pronto!

10/10 Excellent

Noellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble estancia
Es une experiencia sorprendente, el servicio es maravilloso, los cuartos hermosos y súper amplios. El desayuno muy bien servido y te lo llevan hasta tu cuarto. Vale cada peso que pagas. ¡Recomiendo pidan la margarita mezcla en el bar, es la mejor!!!
Stayed 1 night in Apr 2021
Response from Gerencia Koanze Luxury Hotel & spa. on 6 Jul 2021
Estamos sumamente agradecidos con usted por sus calificaciones y comentarios personas como usted nos motivan a seguir en la búsqueda de la excelencia estamos en constante cambio los invitamos a regresar. Gracias por visitarnos!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

claudio

Stayed 1 night in Sep 2020

10/10 Excellent

Ana Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias
Todos los empleados muy amables, el lugar muy relajante desde que llegas y los tratamientos del spa muy bien pensados
Stayed 2 nights in Jul 2020

8/10 Good

Cintia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koanze perfect getaway to relax
Koanze property, amenities & spa are amazing, however the jacuzzi & outside lakes requires more cleaning
Stayed 2 nights in Dec 2019

4/10 Poor

Prdro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible food, horrible slow service.
The facility presents itself as a luxury resort. Although the facility grounds are aceptable, the high cost makes it good at best not excellent. We were there for two days, on the last day the hot water failed, they were unable to fix it so I did not shower as the water was too cold. The food at the restaurant was horrible, the meat labeled as prime it is not, it is the lowest quality you will ever find. The cook cannot cook easy over eggs and I had to return them as they were overcooked, yet the second order of eggs were not much better. The salad that I ordered had a slimy worm in it. When I complained to the manager he explained the worm was in the salad because they grow their own vegetables and don’t use pesticides. He offered to exchange it but I did not want to eat anymore after that. The avocado in the salad had brown spots, the quality than not even subway would serve. We ordered a cheesecake, however it was not, instead they gave us a processed brick of white sweet stuff covered with chocolate. Overall the food is the worst I had ever eaten in such a kind of resort. There were other couples complaining about the food, I doubt my case was isolated. The service at the restaurant is very slow when they bring the food is already cold.
Stayed 2 nights in Nov 2019

8/10 Good

Jorge H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lighting
Great experience, delicious food, beautiful view and great location! FYI please turn on the outdoor lights at night. I had to use my cellphone flash light!
Stayed 3 nights in Sep 2019
Response from Operations manager on 11 Sept 2019
Dear Jorge, we appreciate your comments, sorry about the inconvinient regarding to outdoor lights, we'll make arrangements to avoid this kind of situations. We're glad you have enjoyed your stay at Koanze. Thank you

8/10 Good

Polina Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024

10/10 Excellent

Maria Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso lugar
Stayed 2 nights in May 2024
Response from Gerencia Koanze Hotel Luxury & Spa. on 6 May 2024
Gracias por tomarse el tiempo de regalarnos sus comentarios siempre es un placer atenderles.

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente las instalaciones y el ambiente
Stayed 2 nights in Apr 2024
Response from Gerencia Koanze Hotel Luxury & Spa. on 12 Apr 2024
Estamos felices de leer tus comentarios siempre es un placer saber que vamos por el camino correcto.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancia excelente, spa y jacuzzi delicioso, instalaciones muy bonitas y cuidadas, el restaurante muy bueno, el personal muy amable! Ideal para ir a relajarte
Response from Gerencia Koanze Hotel Luxury & Spa. on 22 Mar 2024
Gracias por regalarnos sus comentarios siempre es un placer saber que cumplimos con sus expectativas. Por cierto esperamos verles pronto!

10/10 Excellent

MARIMAR FLORES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso, super relajante, excelentes instalaciones, comida muy rica, el spa muy bueno también
Stayed 1 night in Mar 2024
Response from Gerencia Koanze Hotel Luxury & Spa. on 22 Mar 2024
Muchas gracias por tomarse el tiempo de regalarnos sus comentarios nos motiva a seguir buscando la excelencia, este comentario va directo a todos los colaboradores que forman parte de este equipo para que sigan motivados. Esperamos verles pronto de nuevo!

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar para venir en fmilia
Stayed 1 night in Mar 2024
Response from Gerencia Koanze Hotel Luxury & Spa. on 22 Mar 2024
Muchas gracias por tomarse el tiempo de regalarnos sus comentarios, de hecho tenemos ya un brincolín y más juegos para que compartan tiempo de calidad en nuestro salón de juegos. Será un placer atenderles de nuevo!

10/10 Excellent

Héctor Daniel

Stayed 1 night in Dec 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 8 Feb 2024
Gracias por regalarnos sus valoraciones y siempre es un placer recibirlos.

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 8 Feb 2024
Muchas gracias por sus valoraciones siempre es un gusto saber que cumplimos con sus expectativas.

8/10 Good

ALFONSO, ZAPOPAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL LUGAR Y LA ESTANCIA ES MUY AGRADABLE, INSTALACIONES MODERNAS EN ÁMBITO CAMPESTRE Y EL PERSONAL MUY AMABLE.
Stayed 1 night in Nov 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 11 Nov 2023
Gracias por regalarnos tus comentarios y valoraciones siempre es un placer recibirte en nuestra propiedad.

10/10 Excellent

Jorge

Stayed 1 night in Oct 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 30 Oct 2023
Muchas gracias por regalarnos sus valoraciones es un placer atenderle y saber que cumplimos sus expectativas

10/10 Excellent

Armand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para relajarse y descanso total
Stayed 1 night in Oct 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 28 Oct 2023
Muchas gracias por sus comentarios y valoraciones siempre es grato saber que cumplimos con sus expectativas y nos motiva a seguir buscando la excelencia.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FACTURACION
EL PROBLEMA ES QUE EL HOTEL NO QUISO FACTURAR LA ESTANCIA
Stayed 2 nights in Oct 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 18 Oct 2023
Gracias por regalarnos sus comentarios y valoraciones estaremos contactando con usted para generar su factura.

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 10 Oct 2023
Muchas gracias por regalarnos sus valoraciones siempre es un placer atenderle.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 6 Oct 2023
Muchas Gracias por regalarnos tus valoraciones nos motiva a seguir buscando mejorar.

8/10 Good

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 21 Sept 2023
Gracias por regalarnos tus valoraciones.

4/10 Poor

Héctor

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
La propiedad es bonita pero la atención muy mala y no brinda los servicios que ofrece
Stayed 1 night in Aug 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 24 Aug 2023
Gracias! por regalarnos sus comentarios Sr. Hector antes que nada lamentamos los inconvenientes que tuvo en nuestra propiedad, sin embargo el internet es algo que se sale de nuestras manos controlar ya que es un proveedor externo ofrecimos soluciones y lo cambiamos a una habitación de mejor tarifa sin costo alguno con internet me gustaría que platicáramos para saber en que mas estamos fallando para mejorar como institución y que esto no se vuelva a repetir con ninguno de nuestros huéspedes importantes como usted. mi correo es gerencia@koanzespa.com con gusto espero sus comentarios.

10/10 Excellent

alejandra calderon

Stayed 1 night in Aug 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 28 Aug 2023
Muchas Gracias por regalarnos sus comentarios y valoraciones es un placer saber que fue de su agrado les esperamos pronto!

6/10 Okay

Grecia Guadalupe Romero

Liked: Cleanliness, amenities, property conditions & facilities
Restaurant service was very slow, and food was served cold
Stayed 2 nights in Jul 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 31 Jul 2023
I am very sorry to hear that we will work with this issue to offer a better experience

10/10 Excellent

Federico

Travelled with partner
Un lugar hermoso, muy tranquilo y rodeado de naturaleza.
Stayed 2 nights in Jul 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 21 Jul 2023
Muchas gracias por sus valoraciones y comentarios siempre es un placer recibirlo

6/10 Okay

Julian

Stayed 2 nights in Jul 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 21 Jul 2023
Muchas Gracias por regalarnos sus valoraciones los esperamos pronto!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and totally worth every penny. Nice and spacious room Great bathroom Nice indoor pool, heated i must say Very friendly staff All in all, a nice place to escape from the busy city
Stayed 1 night in Jun 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 8 Jun 2023
Thank you for taking the time to give us your comments and evaluations. It is always a pleasure to know that we meet your travel expectations.we are waiting for you soon!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Todo fue muy lindo ! Traje a mi esposo a pasar una noche aquí por su cumpleaños y todas las sorpresas estuvieron muy bien, solo al hacer check in me dijeron todo lo que había contratado en frente de mi esposo , lo cual le quitó la sorpresa. Fuera de ahí la comida, el lugar , todo divino.
Stayed 1 night in May 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 2 Jun 2023
Gracias por regalarnos sus comentarios, lamentamos mucho lo sucedido hablare con los compañeros de recepción para que sean mas discretos en estas cuestiones y sea aun más placentera su visita. les esperamos pronto!

8/10 Good

ANDRES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ESTANCIA MUY LINDA
Todo está muy lindo y perfectamente cuidado, todos fueron muy amables, excepto el chavo hostess del restaurante aura no fue muy amable, de ahí en más meseros, los de recepción perfecto. Muy cómodo y bonito!
Stayed 1 night in May 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 22 May 2023
Muchas Gracias, por regalarnos sus valoraciones y puntuaciones, siempre es un placer saber qué cumplimos con sus expectativas, atenderemos oportunamente la petición con el compañero. GRACIAS!

8/10 Good

Mariana

Stayed 1 night in May 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 26 May 2023
Muchas Gracias por regalarnos sus valoraciones siempre es un placer atenderle le esperamos pronto.

10/10 Excellent

Alejandra Paola

Stayed 1 night in Apr 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 5 May 2023
Muchas Gracias por sus valoraciones la verdad nos complace saber que cumplimos con sus expectativas, muchas gracias, vuelvan pronto

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 17 Apr 2023
Gracias por regalarnos sus valoraciones es un placer saber que cumplimos con sus expectativas esperamos regresen pronto.

10/10 Excellent

Jose Ignacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la tranquilidad! El ambiente de naturaleza, los jardines tan lindos y cuidados.
Stayed 2 nights in Apr 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 22 Apr 2023
Muchas Gracias por regalarnos sus comentarios y valoraciones siempre es un placer atenderle les esperamos pronto!

10/10 Excellent

Julian Alberto

Stayed 1 night in Mar 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 15 Mar 2023
Gracias por regalarnos sus valoraciones siempre es un placer atenderle.

10/10 Excellent

LUIS ADOLFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción de descanso
Placentera y excelente experiencia
Stayed 2 nights in Feb 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 23 Feb 2023
Muchas Gracias por regalarnos sus comentarios y valoraciones siempre estamos a sus ordenes. Les esperamos pronto!

8/10 Good

José Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 21 Feb 2023
Gracias por regalarnos sus valoraciones les esperamos pronto.

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 14 Feb 2023
Muchas Gracias por regalarnos sus valoraciones los esperamos pronto.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gerencia Koanze Hotel Luxury & Spa. on 9 Feb 2023
Gracias por regalarnos sus valoraciones, siempre es un placer ver que cumplimos con sus expectativas de hospedaje y nos motivan a seguir buscando la excelencia.