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"The staff and the property are lovely"

"Staff were extremely helpful and friendly. Rooms very clean and had everything you need. We felt that prices were a little high for some of the food,as it was not value for money. Would definitely recommend staying here. The grounds are beautiful and lovely walks along the canal bank"

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"It was an okay hotel. We paid for continental breakfast and there was barely any food left and the station was messy. Ended up ordering dishes at an extra charge. Not sure it was worth a £300 stay. "

"Hotel is a bit tired. Ok for an overnight stay. Nothing special. Paid for a superior suite which evolved to be very noisy from a party in the conference suite. "

"A brand new but brilliant hotel. All the staff were friendly and very helpful, nothing was too much for them. Only a couple of minor issues, but all bar one were dealt with immediately, ( a tv not working in one of our rooms… but there were two in that room, so no big deal. Food and drinks were fantastic. Our waitress, for both nights, Megan, was an absolute star. ✨ We hope to return. 🙂"

"While the room was large and bedding was good, the room was too warm. The heat is centrally controlled. The air conditioner could not adequately compensate. The place is old and as such floors slant and can be disorienting. Dinner menu was acceptable but not spectacular for the ambiance of the hotel. "

"The bedroom was clean but on arrival my husband had arranged a surprise which they did not deliver and then blamed technology. I'm allergic to cats and they have a resident cat which we saw the notice on the last day, this should be on the website, I was lucky I did not have an allergic reaction. The bread was mouldy which staff did clearly not see my husband had to inform them, not good for saying they claim to be 4 star!! Was not impressed by the menu either. Overall stay was ok "

"Pleasant stay, nice breakfast, very friendly , helpful staff. Didn't have time to use leisure facilities."