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"really good hotel"

"My room was dirty, bed poorly made rubbish left in the room. Room service was cold "

"Fantastic friendly and helpful staff. Very clean hotel. Lots of choice in the restaurant and bar. Nearby parking next door at the QPark with a discount code available if you prebook (Call the hotel for the code). Great location for access to Cotswolds."

"We never ate at the hotel it was less expensive elsewhere. Can’t complain except towels need to be renewed. Also hand soap would be nice. Room noisy in the morning because of traffic. Staff should greet customers coming in and out of hotel it’s part of your job!"

"Breakfast wasn't well stocked, swimming pool was OK but the showers weren't working in the changing rooms and the changing rooms were dirty. Rooms were clean"

"Beautifully maintained property with expansive grounds and hiking trails that cross the property and so it is brilliant for walking and dogs. The room we had was exceptional and came with a small garden which again was heaven for the dog. The stay in a place like this is always about the staff though, who were great. Particular shout out to Marly who was the perfect blend of professional and warm and to the older chap who was training one of the new staff when we arrived and was particularly good as well. The only thing I would ask to improve is that there be some way established for people with dogs to enjoy the restaurant rather than only the pub. I’m sure it could be achieved somehow."

"Super property, lovely room, parking and staff v helpful."

"Room very clean, bathroom could do with a makeover. Quiet "

"We are happy and please .The room was clean and comfortable.Good access of public transport to Cheltenham city centre. Breakfast was good."