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"Great restaurant and food very nice. Clean room, and good bathroom and shower."

"Very clean and comfortable, staff likeable and friendly. Check in did take a long time - in part because of the short queue but also because those ahead did not appear prepared (and the person checking us in insisted on working through a long script of questions). Also, no liquid soap in dispenser in bedroom shower, no orange juice at breakfast (despite it being advertised), no marmalade although they did have marmite, Nutella and two jams. Overall a mix of good and disappointing. "

"Good room and bed. Staff was friendly. Elevators confusing though. Use the sky walkway from Terminal 4 much easier to get there. Clean quiet room. Didn't have time to tey breakfast but its free. Shuttle to aiport was handy too but costs around £8 or 9 "

"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "

"The WiFi worked well, all the staff were very pleasant and helpful. "

"Breakfast was great"

"No tea bags, sugar and milk in the rooms only kettle is there. "

"Staff are friendly room has mould in shower. And there is traffic noise through the window of the hotel. "

"The location is perfect. It’s on the tube line with an easy direct ride to Heathrow and King’s Cross train station. Also, it’s only a short walk to the river which has a lovely walk. It’s a five minute walk to Hammersmith Tube Station. "