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"Beautiful hotel . Madeleines bar and Issac’s were well managed with excellent customer service and food . The front desk experience was not what we expect from an hotel of this quality and the manager was not experienced in resolving issues. ( hence the lower ratings) Such a shame as the hotel is amazing. Rooms and building just stunning. "

"Public areas great, bedrooms a little dated. Large, comfortable and practical though. Handy location "

"All was good but tv news very bad. BBC only no. Why no sky or GB news."

"Nice spacious room , helpful pleasant staff , convenient location and car park on site. "

"Nice spacious room and a comfy bed and pillows. "

"The phone number for the hostel on Google didn't pick up. The phone number on the email confirmation was wrong. I told the reception when I arrived and she seemed so disinterested is was almost funny. The google maps entry for this hostel notes there is parking, but there isn't. The receptionist recommended parking nearby which had a 4 hour limit, I'm not sure if she's aware people stay overnight in hotels. The communal bathrooms were dirty with loo roll everywhere. The rail on the bunk bed was snapped off and had been re secured with cable ties, so it's a matter of time before someone falls off the top bunk. A piece of glass was missing from the window. "

"Friendly staff, easy check in and out. "

"Everything to a decent standard. Breakfast serving area a bit tight."

"The stay was very pleasant, however the breakfast arrangements need to be overhauled. The very personal ordering service is excellent, but the wait( in our case 38mins) for the hot food to arrived is unnecessary. Thankfully we were in no rush so the wait wasn’t too much of a problem. However, on previous occasions when on a business trip I’ve had to leave before the food arrived so I could attend a morning meeting on time. Please look at changing the breakfast arrangements as many of my colleagues refuse to stay at this hotel for this very reason. "