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"The staff were very friendly. The thing that disappointed us was the breakfast as we paid £18 each for a very mediocre breakfast certainly not worth the money. The cooked breakfast was in canisters and barely warm and very little choice of fresh fruit cheese and cold meats the tea you had to make yourself the coffee also make yourself and having stayed in many hotels over the years. This was probably the worst breakfast we’ve ever experienced."

"Very clean room .Staff are lovely and always super helpful tv has lots of channels rooms are warm "

"Garden centre next door for afternoon tea "

"i really enjoyed my stay and everything is nice in the room except the mattress."

"Unfortunately in this case you get what you pay for. Whilst this hotel was the cheapest around, it certainly felt like it once you stepped inside. We were told 24 hours before our stay that there would be no food available at the hotel, which didn’t leave us anytime to cancel and book a different one somewhere else. Annoyingly it looks like this has been the case for a while. The pictures had shown the hotel overlooking a lake/large pond but what was there was just a remnant of the pond which was now dirty and full of rubbish. Our room had a window at the end of our bed which was looking directly into another 4 rooms, so we had to keep the curtains closed. Our bathroom had mould on the walls, and despite having an ironing board, there was no iron. The beds have spring mattresses which feel like they have seen better days and the heating came on around 5pm so the room was very cold before that. I will say the shower had great pressure as did the toilet, but the walls were so thin we could hear the neighbours doing everything in their bathroom. Staff were polite but felt very uninterested in our presence. I feel the charm this hotel once had is long gone. On the plus side it is walking distance from The Wrekin trail and the ercall trail with free parking, so ideal if you just want somewhere to sleep inbetween treks. "

"The most dirtiest hotel I've ever seen! The carpets were covered by dirts and stains, moulds were everywhere on the corners of windows and room, toilet was not clean. I booked a room with a queen size bed and sofa bed. The hotel sent me a message askinge if I need the sofa bed with a note that if I dont respond within few hours, they will assume I dont need it. I dont understand why did ask such a question in thw first place as it was included as part of room booking and how 2 adults+2 kids could fit in a queen size bed alone!! The question was utterly annoying considering that we had already been travelling and had no time to check my messages. Upon arrival, the staffs were not welcoming at all. We stayed in many Novotel hotels in the UK and abroad in the past, but the recent one was very unpleasant. The hotel obviously is in desperate need of renovation and more importantly recruiting a new management team."

"From reception staff to breakfast staff there were excellent. The location of the hotel is perfect for seeing all the sights. Breakfast was excellent. Apart from that the room were basic. Nothing special. Hotel has been given 4 stars. I think it should be 3 stars. Also when booking this hotel. They should give details where the carpark is. "

"Yes lots - shops, pubs, restaurants, historic buildings, churches "

"The room was to a good standard, clean and with decent supplies. Staff were helpful and friendly. Breakfast had a good variety to choose from. Two negatives were the lift being out of order all weekend and the fact that we now have to pay to use the leisure facilities, a factor that will make us book elsewhere in the future. "