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"Central location of hotel is excellent. The room I was initially allocated had damaged drawers but the staff willingly offered an alternative room which was fine. The staff were friendly, welcoming and helpful - thank you for a lovely stay x"

"What a beautiful, opulent hotel !! "

"Beds were clean although mattresses needed changing .Hotel up for sale so no food or drink anywhere.Just a building to sleep in, but very convenient for shops,castle,prison and the river."

"Characterful building, staff very friendly & helpful. Highly recommend."

"We haven't had the breakfast here but the parking is good as we can park right outside our door rhe staff are friendly room is clean "

"The reception staf was helpful but not very polite. Room was nice but was cold in the morning as heating was switched off.. Id rather have no heating in the evening under the blanket then to wake up into a cold room. "

"Lovely hotel in nice area Had a beautiful Suite - room 35 the Garden Suite - could not fault Fantastic member of staff on reception called Asha. So helpful and lovely to be greeted by after a long day of travel."

"Good communal area for children and staff were pleasant. However there was a very strong unpleasant smell thoughout the hotel and in the rooms. There was also large stains on the carpet in the hallways which were wet - we assume they had been recently cleaned. Breakfast was ok - however they had ran out off pastries when we attended at 9.30. Overall unlikely to stay again due to cleanliness/smell. "

"We did not feel the breakfast was value for money. Our room was clean although it was freezing cold. For a club room it was disgraceful."