Book a Winter Garden Cottage

"There were ants all over my room especially the bathroom counter. I couldn’t get a full room service of changing bed sheets until Day 3. Which I put my room on their books for it and didn’t get it until Day 5. Which was basically more than half of my stay. Then, once they did do the service, they didn’t refill the soap/shampoo containers. It is a 2 floor hotel but no elevator and I had my baby with me. I had to go up and down with our luggage and him in my arms. Staff were not on the same page and was giving me different answers each time I asked. Overall it was a 1 out of 5 stars."

"Pretty much perfect."

"Fantastic hotel"

"Na"

"The hotel was nice. Staff was great. Location is great and convenient. My issue is THE FEES. I knew about the $50 resort fee prior to booking and I was ok with that. I thought that included parking my vehicle there which has always been the case when staying at a hotel. It does not. I got my final statement which also charged me $40 additional for self-parking making my total $98 in EXTRA FEES on top of the cost of the room. This is greed and gouging and I will NEVER stay at this hotel again for that reason. Put the fees in the room rate or 1 resort fee up front and don't hide it behind non-sense. This made a great experience very frustrating. As a side note, the parking lot that they charge to park in is incredibly tight and limited in availablity. I had to pull out of two different spaces to load and unload my vehicle so I didn't hit the vehicles next to me. I didn't complain until I realized I was paying a premium for this parking lot built for hot wheels."

"Very clean, staff if very helpful, rooms are spacious, great amenities "

"Very nice and clean resort definitely recommend to anyone."

"I didn’t attend the breakfast "

"Only issues I have is they charged for parking . All my years of going to / vacationing at a hotel I pay for parking ."