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"This property was well located for our theatre trip. It was spacious, clean we enjoyed a terrific breakfast and also evening meals on site"

"We had arrived at the hotel Staff on reception good Details explained regarding valet parking Explaining to call approximately 20 minutes prior to pick up the car No body answered the phone 3 times Staff in the lobby did not acknowledge us in any way Disappointed "

"The buffet breakfast is very comprehensive and is a good start for our daily trip. The parking area is nearby."

"Carpet was not clean breakfast was very basic staff were excellent"

"The breakfast offered a good selection . The room was comfortable and cosy, enough with a , good shower, and great location. The only negative was noise occasionally during the night from outside."

"Great location and staff"

"Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…"

"Great breakfast selection! Very clean room!"

"Great location. Tucked into the CBD. Stylish design. In-room products are fab. Back-out curtains and comfy beds. Lobby is heavily scented if that bothers/affects you. No tuck shop onsite. "