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"Staff were so friendly and accomodating. Very welcoming at check in and happy to assist in any way. Hotel had a really nice vibe (reminded me of NY) finishings in the room could do with a slight upgrade but bes was super comfy and room very spacious. "

"Very impressed with the standard and quality of the room, as well as the facilities & terrific service. I'll be back! Victor"

"Well we’re do we start , room is dated no view paid for a upgrade spa room stuck in a corner ,carpet is a risk hazard waiting to happen ,frays as you walk into bathroom and throughout room had to ask for a additional chair so we could sit and eat as there was only one (1) chair in room Ordered breakfast and it the order on the door well and truly before the 230 am cut off woke up to NO breakfast when looked outside the door at 900am order still hanging on door come home to the the bathroom not cleaned at all spa still dirty This is the worst experience we have experienced with Novatel which we have frequently used for our previous accommodation Ordered room service for dinner and had to wait 1.45 hours for it to arrive then at 400pm dirty tray still sitting outside room ,DISGUSTING NOVATEL MELBOURNE ON COLLINS PICK YOUR GAME UP "

"Great stay "

"We were a family staying and had an upgrade to the Victorian Suite. The entire hotel felt like stepping back in time if you like shows like Downton Abbey you will love this place. Our room was huge and the high ceilings made it feel even more spacious, the staff were extremely polite and helpful and the location was so convenient to everything we wanted to see in Melbourne. While we didn’t have the opportunity to try the restaurant we did get room service and the meal was delicious. I loved everything about this hotel and will definitely be looking forward to staying again."

"Older accommodation, carpets could do with.a good clean but otherwise clean and tidy. budget accommodation. Would definitely stay again. "

"Great place to stay as this was to celebrate our 25th wedding anniversary and we also stayed here 25 years ago. - but a bit disappointing we did not receive a room upgrade."

"Great location, good value for money"

"Laundry service very useful and convenient. Breakfast choices a little limited. Difficult to get boiled eggs. "