Exterior

Reviews of Best Western Plus Burnaby Hotel

2.5 out of 5
Best Western Plus Burnaby Hotel
5411 Kingsway, Burnaby, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1003 reviews" "
Rating 8 - Good. 372 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is an older facility but well located close to the Metro City Mall and a short walk to the light rail into the city. A short walk takes you down into deer lake park - nice for evening walks
Stayed 3 nights in May 2024

8/10 Good

Mira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
regular american breakfast, regular rooms, convenient location if you have your own transportation as it provides free parking and quick access to the hwy
Stayed 2 nights in May 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Francine Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice efficient room. Every amenity was included and easy to access.
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel the grounds where not well kept, overgrown lawn and they claim to be a pet friendly hotel but do not have a good area to take your pets.
Stayed 1 night in May 2024

10/10 Excellent

Ming Daw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location And parking is convenient.
Stayed 14 nights in May 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
We were going to be arriving after 12 am, so we called to let them know. They stayed 20 minutes late so we could check in and then even walked us to our rooms and offered to carry our luggage. The room was what you expect from a Best Western, but the staff made up for any shortcomings.
Stayed 1 night in May 2024

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean
Stayed 1 night in May 2024

8/10 Good

Robert, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and included breakfast was excellent. Only issue was moving luggage up and down stairs since no elevator available. Also, not sure what happened to the pool, but we were informed on arrival that it was out of service.
Stayed 4 nights in May 2024

10/10 Excellent

Linda, Jasper

Travelled with partner
Liked: Amenities
Beautiful. Clean. Peaceful. Lovely amenities. Excellent.
Stayed 1 night in May 2024

10/10 Excellent

Meenakshi

Business traveller, Travelled with group
Liked: Property conditions & facilities
Clean rooms
Stayed 2 nights in May 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good orice
Stayed 1 night in May 2024

6/10 Okay

Meighan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is clean, well maintained and offers a decent continental breakfast. The rooms are average but also clean and functional. The mattresses could use an upgrade, and I wish the windows in the rooms could open to allow for fresh air. A great feature in room is the Nespresso coffee machine, it would be nice to see them offer creamers though, instead of powdered coffee mate. I don't know if it was specific to my room but it was really disappointing that I could hear the person in the room next to me talking on their phone (including hearing the person on the other end) and I could hear them watching TV etc. That was really lame. The entrance was a bit difficult to locate as bushes are covering the signage from the roadway. All around I would stay here again, it could just use a few upgrades for the price you pay.
Stayed 3 nights in May 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent and staff very helpful
Stayed 1 night in May 2024

8/10 Good

Hayden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite and very easy to get checked in.
Stayed 1 night in May 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A good affordable hotel. Nothing fancy but clean and organized. The breakfast is excellent with lots of options. The area is a bit gritty and noisy for a country folk like me.
Stayed 1 night in May 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Very nice clean property
Stayed 2 nights in May 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Chi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Apr 2024

8/10 Good

Travis, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dyan

Liked: Staff & service, property conditions & facilities
The staff were all very nice and accommodating. I would stay here again for sure!
Stayed 1 night in May 2024

10/10 Excellent

Carrol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears to be an older property but well maintained and updated.
Stayed 1 night in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy to find,, near shopping, parking included, breakfast included. Very clean laundry area with ice machine and vending machine for convenience
Stayed 3 nights in May 2024

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They had a amazing breakfast. The staff was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Shravan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay near Vancouver but away from the traffic with good access to Capilano Bridge , Surrey, cypress falls
Stayed 1 night in May 2024

10/10 Excellent

Ching Ko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Maybe more water bottles if possible. We were given a good amount during our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonius Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice with alot of restaurants
Stayed 8 nights in Apr 2024

10/10 Excellent

KEVIN, KAMLOOPS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Apr 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanne

Stayed 3 nights in Apr 2024

10/10 Excellent

Nitsan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly, room was very clean and comfortable
Stayed 3 nights in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Nitsan,Thank you for taking the time to share your review. It is wonderful to see that your stay with us has been exceptional overall. We sincerely appreciate your compliment on our clean room and superior level of customer service. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. Sincerely,RositaGuest Service

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities
A well run hotel. Better than average breakfast, and friendly, helpful staff.
Stayed 1 night in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Lars,Thank you so very much for taking the time to review. I am delighted to see of what an enjoyable stay you had and It's great to hear that you enjoyed our breakfast and the service provided by our staff. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business, and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

10/10 Excellent

Scott

Liked: Cleanliness
Very nice facility, friendly attentive staff, good breakfasts.
Stayed 5 nights in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Scott,Thank you for your excellent feedback! We're thrilled that you were impressed with your stay, especially with our friendly staff, nice facility, and good breakfast. We take great pride in maintaining a high standard of service and we're delighted that we met your expectations. We look forward to welcoming you back for another great stay in the future.Regards,RositaGuest Service

8/10 Good

Seyedmehran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs. Convenient checking / check out
Stayed 3 nights in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Seyedmegran,Thank you for sharing your positive experience. We’re glad to hear that you found th our staff were freindly and check out and in progress was convenient. We value your insights and will keep them in mind as we strive to enhance our guest experience. We look forward to welcoming you back on your next visit.Sincerely,RositaGuest Service

10/10 Excellent

Scott, Langley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Scott,Thank you so much for your amazing review about us. We strive to provide the best service for all our valued guests, and we are glad to hear that you had enjoyed stay with us. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not usually a fan of motels, but this was a good experience. Facility is older but very clean and comfortable. Bathrooms are small but I wasn't there for a spa ecperience. The staff were lovely, especially in the breakfast room and the ladies cleaning rooms. Front desk aren't as friendly ... Very much just get your request taken care without pleasantries. They could work on that a bit ... They a t a bit miserable. Breakfast is good! Overall a great stay in a convenient location. I was pleasantly surprised and would come again.
Stayed 2 nights in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Hello, Anita.Thank you for your feedback. We're glad that our central location and the friendliness of our breakfast attendant and room attendant added positively to your stay. However, I am very sorry to hear that our front desk agents are not friendly. We will be using your feedback to implement improvements to ensure we offer a better experience for our guests in the future. We appreciate your understanding of the property's age and are committed to providing a comfortable and enjoyable experience. We look forward to welcoming you back on your next visit.Sincerely,RositaGuest Service

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, clean, shopping.
Stayed 1 night in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Joyce,Thank you for your feedback. We're glad that our central location and our quite clean room added positively to your stay. We strive to provide a pleasant and comfortable stay for all our guests, and we're delighted we could achieve this for you. We look forward to welcoming you back for another great stay in the near future.Regards,RositaGuest Service

10/10 Excellent

Shawn

Travelled with family
Liked: Property conditions & facilities
Very friendly staff.
Stayed 1 night in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Shawn,Thank you very much for reviewing your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to hear that your stay with us has been exceptional, and that you enjoyed the level of service provided by our friendly staff. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business, and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Richard,Thank you very much for taking the time to provide us an excellent rating. It is wonderful to see that you had a satisfactory stay with us, and you were able to take advantage of and use our amenities and offerings. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

10/10 Excellent

ngoc

Stayed 1 night in Mar 2024
Response from Best Western PLUS Burnaby on 22 Apr 2024
Dear Ngoc,Thank you for the wonderful rating! If you have any feedback or suggestions for further improvement, please let us know. We hope to see you again soon.Sincerely,RositaGuest Service

6/10 Okay

Daryl

Stayed 3 nights in Mar 2024
Response from Best Western PLUS Burnaby on 8 Apr 2024
Thank you for sharing your rating with us. We value your feedback and would appreciate more details about your stay to help us improve and better meet your expectations. If you have any specific comments or suggestions, please feel free to share them with us. Your input is important, and we hope to have the opportunity to provide you with an even better experience in the future.Regards,RositaGuest Service

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly, accommodating and very helpful. Room was quiet, modern and very clean. Breakfast provided was excellent.
Stayed 1 night in Mar 2024
Response from Best Western PLUS Burnaby on 30 Mar 2024
Thank you for your feedback. We're glad that our clean, quite room and the friendliness of our staff added positively to your stay. It's also great to hear that you enjoyed the quality and selection of our complimentary breakfast. We look forward to welcoming you back on your next visit.Regards,RositaGuest Service

10/10 Excellent

Amandeep

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ! Good staff !
Stayed 1 night in Jan 2024
Response from Best Western PLUS Burnaby on 27 Mar 2024
Hello, Amandeep. Thank you very much for your great comments! We are so very pleased you enjoyed your stay and that the team took wonderful care of you. We strive to provide the best for our guests. Hope to see you again soon!Sincerely,RositaGuest Service

8/10 Good

GAMAL, ROCKVILLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is centrally located and a clean place to stay.
Stayed 5 nights in Mar 2024
Response from Best Western PLUS Burnaby on 27 Mar 2024
Hello, Gamal. Thank you so much for your review and the nice compliment on the clean place and the hotel's wonderful location. We are located 10 minutes away from Metrotown and 30 minutes driving distance to Downtown Vancouver. We are looking forward to another opportunity to welcome you back again.Sincerely,RositaGuest Service

6/10 Okay

Vivek

Stayed 1 night in Mar 2024
Response from Best Western PLUS Burnaby on 26 Mar 2024
Hello, Vivek. Thank you for your rating. We're committed to providing a great experience for our guests, and it seems we may have areas to improve upon. We would greatly appreciate any specific feedback you could provide to help us enhance our service and facilities. We hope to have the opportunity to offer you a better experience in the future.Sincerely,RositaGuest Service

8/10 Good

Gilbert

Liked: Property conditions & facilities
Easy parking
Stayed 1 night in Mar 2024
Response from Best Western PLUS Burnaby on 20 Mar 2024
Thank you so very much for taking the time to review. I am delighted to read of what an enjoyable stay you had and glad to read that take advantage of and enjoy service we provide and hotel’s complimentary amenities and offerings such as free parking. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future.Sincerely,RositaGuest Service

6/10 Okay

Kirby

Business traveller
Liked: Staff & service
Friendly and efficient staff; old saggy uncomfortable bed and very noisy, seems to be little insulation between rooms.
Stayed 8 nights in Mar 2024
Response from Best Western PLUS Burnaby on 15 Mar 2024
Thank you very much for review. I am thrilled to see that your stay with us has been exceptional, and that you enjoyed the level of service provided by our staff. We appreciate your comments on the room's condition and will take them into account as we plan for future upgrades. We look forward to welcoming you back and hope to make your next stay even more comfortable.Regards,Rositta

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Best Western PLUS Burnaby on 12 Mar 2024
Hello, Amanda. Thank you very much for your great review! We are so very pleased you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon