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"The staff were amazing. I felt like I was a guest at my families house. Everything we needed was made so easy. The hotel has a driver they use for their tuk-tuk rides so you do not have to pay an excessive amount. The drive is friendly and always made us feel safe being in a new place. We had gotten couple massages, which were relaxing and much needed after our hike. The hotel even helped us with transportation back to Guatemala City. Everyone we encountered was kind and welcoming. The staff really stood out to me. The rooms were cozy and clean. I will say that some spiders got in through the cracks, but that is to be expected due to the location. We had a fresh pitcher of water given to us each day. The food served at the hotel restaurant was good. I would stay at this hotel again and again. "

"The staff and breakfast is amazing! Great location "

"The room was very clean, spacious and the bed was very comfortable! All the staff I interacted with were very friendly and the pool/common areas were lovely!"

"We stayed here for one night. Hotel is located a quick walk to the most busier Santander Street with many shops and restaurant. So it was very convenient. You have to go thru some alies to get to the hotel, but it is super safe. Staff is so friendly and accomodating. They truly make you feel welcome. Room was clean and in good condition. Bathroom was in great shape too and clean, however, if I have to suggest anything is that they replace the shower head. At least in our room it was dirty and some might think disgusting. Still for the rest and their staff I will give this a 5 star review stay."

"great manager, great staff "

"Great view, nice staff, and clean room! Wished I had time to stay longer. "

"Outstanding garden and spa. Exotic birds and flowers."

"An incredible experience! The bed was comfy, the views were gorgeous, the food was delicious, and Gaby and Jochen were wonderful hosts. No complaints whatsoever."

"This hotel is beautiful. The location is perfect. The restaurant has good quality food and very clean . I highly recommend this property. The staff is courteous and attentive. "