Front desk staff just not helpful. They refuse to even try to communicate in English, except for 1 lady. She wasnt there all the time. Extremely frustrating to deal with them. You ask them a question and they take 10 minutes to just understand exactly what you want. Then using translate tool, ask you the same question that you asked them. In the end, you have justcwasted your time. We ended up taking help from our hotel staff in Kyoto. They were kind enough to help us wirh things about Tokyo.
Some nice things about this hotel. Convenient location and 1 minute walk to the JR/metro stations. Only drawback is thst its not on the main road and is licated on a side street. So on way to this hotel, you have to pass by some adult bars, adult entertainment cebters, sone drunk people. But as soon as you come on the main street, its a whole different thing. Amszing neighborhood. We will not stay at Tokyu Stay next time we visit Japan. It will be some other hotel even if we have to pay slightly more. We will still stay in Ikebukuro since its just amazing and convenient to go to places like Shinjuku (4 stops away), Ginza and Shibuya crossing.