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Reviews of Tokyo Marriott Hotel

4.5 out of 5
Tokyo Marriott Hotel
4-7-36 Kitashinagawa, Shinagawa-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 324 reviews" "
Rating 8 - Good. 102 out of 324 reviews" "
Rating 6 - Okay. 32 out of 324 reviews" "
Rating 4 - Poor. 16 out of 324 reviews" "
Rating 2 - Terrible. 7 out of 324 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tani

Stayed 4 nights in Nov 2023

10/10 Excellent

Juan D

Stayed 8 nights in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the shuttle to the Shinagawa train station. Great staff and service!
Stayed 2 nights in Oct 2023

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service
Extremely noisy from rail traffic, tripping hazard in bathroom, no USB ports and in need of renovation.
Stayed 1 night in Jun 2023

4/10 Poor

michael

Stayed 7 nights in May 2023

10/10 Excellent

Amardip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Tokyo
The Tokyo Marriott is a wonderful hotel. The staff are incredibly helpful. The hotel itself was very clean and the location is perfect - walking distance to the Shinagawa Train Station.
Stayed 4 nights in Jan 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Leo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, and the staff are friendly and attentive. I cannot wait to stay there again in October.
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike other VIP Access hotels, there is no additional benefit arising from reservation of Tokyo Marriot Hotel through Expedia, e.g. discount in breakfast. In general, the room was spacious and the service of this hotel was good. During my stay, the room service staff had forgotten to replace towel and to refill teabags. Yet, hotel management attended to customer's request very promptly. I will consider staying in this hotel again.
Stayed 7 nights in Feb 2020

10/10 Excellent

Jaskiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
It was I'm a great location, close to a main train station. Easy to get around.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great as always. The sauna has just been refurbished.
Stayed 5 nights in Nov 2019

10/10 Excellent

JC, Harare

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and attentive staff. We would definitely stay there again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who offered us a cold towel when they could see we were quite hot on arrival.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Stunning hotel, very clean and staff are extremely courteous. Only downside is the amount of western food served in the bars.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very new/modern and clean. The rooms had lots of extra amenities and were spacious and modern. The staff was so kind and friendly.
Stayed 5 nights in Oct 2019

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and friendly. The restaurant was excellent
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

It okay hotel
Nothing around the hotel. No restaurant at all. I felt like this hotel is out of nowhere. Big room compare to the regular hotels.
Stayed 3 nights in Jul 2019

10/10 Excellent

GODFREY SIU SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome by staff really enjoy staying at this hotel everytime
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Close to everything! Great location and the staff was super helpful. ONLY NEGATIVE WAS THE TENNIS COURTS WERE CLOSED FOR GOLDEN WEEK.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Size of rooms very good even for tokyo standards
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Erland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for stay
Very good service, Good Stay
Stayed 1 night in Feb 2019

10/10 Excellent

Christine, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in good location close to Shinagawa Station only downside was gym did not open until 7am
Stayed 5 nights in Jan 2019

8/10 Good

Curtis, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a good experience to reserve both hotel and flight with Expedia
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
value for money.quite satisfying.like to revisit and recommend.
Stayed 4 nights in Nov 2018

6/10 Okay

AS, Hong Kong

Liked: Cleanliness, room comfort
Nice. Good size room and bathroom. Hotel provides free shuttle to JR Shinagawa Station with reasonable schedule (3 shuttles each hour during most of the day). Within walking distance (around 15 minutes) to JR Shinagawa Station with a small shopping mall and 2 very good supermarkets.
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

Dormus, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well please with all the service. Thry also have shuttle bus from shinagawa to thr hotel
Stayed 1 night in Nov 2018

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018

8/10 Good

Charles, Plymouth, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, location convenient.
Stayed 4 nights in Oct 2018

6/10 Okay

Sean, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok but hotel is a bit dated
Expect a little more from the hotel, is quite dated, breakfast quality can be ok, waited long for scrambled eggs which was very dry.
Stayed 2 nights in Sep 2018

8/10 Good

Philippe, California

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great buffett and amazing lounge! Staff was super friendly and helpful.
Stayed 3 nights in Jun 2018
Response from General Manager Iida Yusuke on 11 Aug 2018
Thank you for choosing the Tokyo Marriott Hotel for your recent travels to Tokyo. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for staying with us and we look forward to serving you again whenever your travels bring you back to Tokyo. Sincerely, Yusuke Iida General Manager Tokyo Marriott Hotel gm@tokyo-marriott.com +81-3(5488)3911

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very courteous, went above and beyond to make us feel welcome
Stayed 2 nights in Aug 2018
Response from General Manager Yusuke Iida on 11 Aug 2018
Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope to serve you again whenever your travels bring you back to Tokyo. Sincerely, Yusuke Iida General Manager Tokyo Marriott Hotel gm@tokyo-marriott.com +81-3(5488)3911

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Yusuke Iida on 20 Jul 2018
Thank you for your recent stay at the Tokyo Marriott Hotel and providing a score for your stay. We are glad to see that in general you liked your stay with us, but also realize that there may be areas of your stay that we could have enhanced. Should there be anything we can improve to make certain your next stay with us will be a truly memorable stay, then please do not hesitate to let us know. Thank you again for your patronage and your feedback. We are looking forward to welcoming you back to the Tokyo Marriott Hotel in the near future. Sincerely, Yusuke Iida General Manager Tokyo Marriott Hotel

10/10 Excellent

Stacey, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff. Free shuttle to train station was great.
Stayed 4 nights in Jul 2018
Response from Yusuke Iida on 20 Jul 2018
Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. We aim to provide a warm welcome to all our guests and to make our guest feel well taken care of during their stay with us. We are glad to hear that we succeeded in this goal. Your positive feedback will give our staff extra encouragement to continue to provide the best service possible to all our guests. Thank you again for your time and come visit us again soon! Sincerely, Yusuke Iida General Manager Tokyo Marriott Hotel gm@tokyo-marriott.com +81-3-5488-3911

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable room in dated hotel.
Overall OK but was expecting more for the price outside of central Tokyo. The staff was very attentive yet the facilities were lacking. A small understaffed reception area and a run down, separate workout facility put a tarnish on my stay. Happy to report the bed was super comfortable.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Shinagawa
Excellent service at this hotel. The Shinagawa Station is 12 min away on foot but there is also a free of charge shuttle between the hotel and the station. The buffet breakfast is amazing, a bit pricey but if you are Gold Rewards member or higher is at no extra cost.
Stayed 4 nights in Jun 2018

8/10 Good

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic business hotel
Without any major tourist attractions nearby, I would say this is a business hotel. Nearest train station Shinagawa (free shuttle bus) is 10 mins away which is not too bad. We asked for power socket adaptor but not available, seems not a Marriott standard in this aspect. Typical Japanese way of management, what you booked is what you get, no flexibility at all.
Stayed 4 nights in May 2018

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too big. Too modern. Too American. Wouldn't stay there again.
Stayed 1 night in May 2018

8/10 Good

J Henry, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018