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Reviews of Sunshine City Prince Hotel

4 out of 5
Sunshine City Prince Hotel
3-1-5 Higashi-ikebukuro, Toshima-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1008 reviews" "
Rating 8 - Good. 344 out of 1008 reviews" "
Rating 6 - Okay. 84 out of 1008 reviews" "
Rating 4 - Poor. 27 out of 1008 reviews" "
Rating 2 - Terrible. 13 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 4 nights in May 2024

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Right in the middle of a shopping center. The room space was adequate. Didn’t like the bathroom, sink was too low with no counter. The tub had high sides so hard to get in and out if you’re short. Very far from the station, it’s at least a 15 minute walk. Family Mart right on the 1st floor, so very convenient. A lot of restaurants on the 3rd floor. It gets super crowded on weekends. Hotel gives you water. There is a supermarket right across the street. Seiyu is open 24 hours and it is cheaper than a convenience store. Great place to get prepared foods,
Stayed 7 nights in May 2024

8/10 Good

Mei

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked the location, convenient for getting around, food, and shopping. The staff was vey nice and helpful. Definitely will stay again when visiting Japan in the future. Also recommend to friends as well.
Stayed 3 nights in May 2024

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sek Fun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and a stop of the airport limousine bus. The staffs are helpful and friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Apichart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property has 2 entrances to the mall. The only thing that we had issue with was the AC. The room AC was not very cold and you had no thermostat to lower the temperature. Just an auto, low and high switch.
Stayed 2 nights in May 2024

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this spot. The airport bus stop is at the front of the hotel. We didn't have to drag our suitcases in the subway or Nex. We booked a room for 3. It's very spacious considering this is a hotel in Tokyo. We can open all 3 suitcases at once and the set up for 3 twin beds was awesome. Hotel is connected to the Sunshine City. Good shopping area
Stayed 6 nights in May 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being connected to the Sunshine Mall is such a bonus. Getting the larger room is worth it, they’re also further away from the elevators. Can’t complain about anything.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sek Fun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we are very pleased to book this hotel. My priority concern is the transportation to Narita as it is the first stop of the limousine bus. Secondly, it has a Family Mart inside and is opened 7/24hrs, extremely convenient to get something to eat without going out of the hotel. The only downside is the ventilation fan inside the bathroom doesn’t work; as well as the air conditioning is weak (I would suggest the hotel to upgrade the interface of the A/C to have digital readout and therefore to allow the user to adjust the A/C to his/her desired temperature).
Stayed 3 nights in May 2024

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with lots of entertainment and dining options. Comfortable rooms and lots of amenities on site such as a Family Mart and Laundry facility:
Stayed 11 nights in Apr 2024

10/10 Excellent

prabhudeva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location. The airport shuttle bus stops right in front of the hotel, and the hotel is connected to the Sunshine City. Lots to shop and eat. The room was spacious for 3 adults with 3 twin beds.
Stayed 2 nights in Apr 2024

6/10 Okay

Hoi Nam

Liked: Staff & service
Location is good, just too small.
Stayed 4 nights in Apr 2024

6/10 Okay

Ng Lay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Insufficient seats at reception. Reception staff seemed unhappy and without smile when checking in.
Stayed 3 nights in Apr 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location which is just about 10min walk to Ikebukuro station, your gateway to Mt Fuji, Yokohama and Kamakura etc. Within the hotel, it has Family mart and direct link to Sunshine city. Airport limousine bus stops right here too! Highly recommended for everyone!
Stayed 6 nights in Apr 2024

8/10 Good

Jiun-Le

Stayed 2 nights in Dec 2022

8/10 Good

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping is super convenient. Bathroom teeny tiny. Breakfast buffet is ample.
Stayed 2 nights in Apr 2024

2/10 Terrible

WAI YEUNG

Travelled with family
Disliked: Cleanliness, staff & service
The noise is bad! The hotel room cleaning service lost our stuff while they were cleaning. And they did not apologize at all. After they found it, we gave them our address 3 times! And they still ship to a wrong address. Very horrible experience!
Stayed 3 nights in Apr 2024

4/10 Poor

Kanchana

Disliked: Staff & service, property conditions & facilities
Lobby doesn't have enough chairs to sit around. We asked 11:30am late check out but need to pay the extra fee for extra 30 minutes delay. While other hotels we stayed offered 2pm free of charge. AC in room isn't cold enough and not enough hot water to shower. Far away from train station. Overall we will not stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel room with a view. Clean and well appointed.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The AC at this property is very outdated. But, overall it's one of my favorite hotels to stay at in Tokyo.
Stayed 6 nights in Mar 2024

8/10 Good

Helen

Travelled with family
Their breakfast is awesome and their location is convenient and close to shopping areas. Our AC was not working so I requested for a fan which they gladly provided. The elevator can get really crowded and you have to wait most of the times. Best thing is the conbini downstairs which is our go to place for onigiri, drinks and snacks. Overall, it’s a pretty good property for Japan travel.
Stayed 7 nights in Mar 2024

8/10 Good

Sherwin & Ranelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunshine City Prince Hotel was a convenient place to stay as there is a shopping mall right next door. There is a lot of food option as well. Rooms for 2 adults and 2 children was quite spacious. Limousine bus also stops at this hotel so getting to the airport is easy. The AC however could have been colder as we had it on the max but our room didn’t get cold enough.
Stayed 6 nights in Mar 2024

8/10 Good

Zar, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The only thing that wasn’t was the bed. It was too firm for my back and I didn’t sleep well but the hotel itself and staff were lovely. Very convenient location.
Stayed 6 nights in Mar 2024

2/10 Terrible

Hong Ye

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Queuing for lifts and queuing for baggage drop
Stayed 7 nights in Mar 2024

10/10 Excellent

cecile

Travelled with family
Liked: Cleanliness, amenities
Easy access to central tokyo… lots of thing to do around the hotel like shopping and food.
Stayed 1 night in Mar 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness
The location is awesome. The airport limousine bus stops right in front of the hotel. The hotel is connected to the Sunshine City mall where there are lots of shopping and eateries. There’s also a family mart at the lobby which is super convenient. However, the walls are very thin and I could hear people talking in the next room. Also, the power point plugs are in the wrong location for phone charging. They are not near the beds but under a table. The JR Yamamoto line is also not very near, about 15 minutes walk.
Stayed 6 nights in Mar 2024

8/10 Good

Camy Ka Yee

Stayed 2 nights in Mar 2024

8/10 Good

Zita In Chong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not expect this hotel front desk to not offer luggage forwarding service. I was told by the staff to go to the attached Family Mart or the nearby Yamato Transport (already closed at 1pm!) to mail my luggage... True that the Family Mart is just right by the corner, but it's quite a busy location and it's a pain to line up with large luggage in a convenience store... especially when there were no other customers at the hotel front desk! The building itself is slightly dated. Because it's a large hotel with 30 floors, despite there are 6 elevators (not sure if they are all on), the wait to get downstairs can be long if there are a lot of people checking out at the same time. I had to wait 15 min to get to the lobby on a Sunday at 9am, because the elevators are already full when it reaches my floor! The bed is comfortable, but the room quite small and tight for 2 people, and this isn't a business hotel... The shower, toilet and sink are not separate. There is no vent with the washroom so smell lingers. There are 7 laundry machines so it's very convenient to do laundry at this hotel. It's attached to the Sunshine City mall and also easily walkable to other shopping area in Ikebukuro. It's ~10 min walk to both Higashi Ikebukuro Station and Ikebukuro Station. It has an airport limousine bus stop outside the lobby for both Haneda and Narita. For the price point, this stay was overall disappointing. Ikebukuro has many options that are more convenient.
Stayed 7 nights in Mar 2024

10/10 Excellent

Betty Wing Chu

Liked: Staff & service, property conditions & facilities
Good location and very convenient
Stayed 4 nights in Mar 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable with friendly and helpful staff. Right on top of a huge shopping mall with easy access to Metro and JR lines
Stayed 3 nights in Mar 2024

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk staff are very nice, helpful and fast!
Stayed 1 night in Mar 2024

8/10 Good

Selena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is excellent. Direct airport bus to/from Haneda or Narita Airport, and minutes walk from the main shopping/dining area in Ikebukuro. It is about a 10 minute walk from the JR station. Staff was fantastic, very helpful and friendly. 24hr convenience store and luggage forwarding service in the lobby so also super convenient. There is no microwave, but if you buy something from the convenience store, you can ask them to heat it up for you. Biggest downside are the dated rooms, especially the bathroom. The ventilitation system isn't strong enough so the bathroom becomes extremely hot and humid after a shower which makes it uncomfortable for the next person. There is also a step leading up to the bathroom, so you have to be careful about not tripping especially if you need to go to the bathroom in the middle of the night. We stayed in a standard twin room and there was only one space near the entrance where I can open a large suitcase fully, but the size was typical for Tokyo.
Stayed 10 nights in Mar 2024

10/10 Excellent

Krisity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was convenient, next to shopping mall and walkable to train station. Only wish that air conditioning works better
Stayed 2 nights in Mar 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. Out of all the places we stayed this was the best one. It felt very luxurious

10/10 Excellent

Hui, Andover

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place has a bus stop direct to Fuji Mountain and a shopping center next to the hotel
Stayed 4 nights in Feb 2024

10/10 Excellent

Kaninya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe
Stayed 5 nights in Feb 2024

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super convenient, Family Mart in Hotel, Sunshine City Mall connected to hotel, walk to train station is about 15 minutes but the walk from the hotel to the train is an easy one. Lots of shops and restaurants along the way. If you go to Japan just for shopping and restaurants, you really never have to leave the area. The only negative is what everyone else mentioned…the air conditioning does not work. There is a low/high knob but nothing happens when you change the setting. There was no airflow.
Stayed 6 nights in Feb 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Tokyo for traveling with family. Connected to sunshine mall with food, shopping and attractions. Rooms were large and spacious. Direct pickup from Airport shuttle to airport. Only wished we could control the A/C temperature.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best class
Loved the whole hotels ambiance. Very clean and modern. And staff was ver helpful and there was alot of English speaking staff. Easy check in and excellent location for shopping and meals
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Room size for a 3-bed unit is much larger than expected. Room condition was good. But there is some noise from the fridge, otherwise, it will be perfect.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sakthivel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business trip Leisure with family ( 8 months old ). Hyper friendly staff, Clean and comfortable. Walkable distance to Ikebukuro station. Lot of family friendly food options around.
Stayed 10 nights in Feb 2024

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, property conditions & facilities
First time. Meet expectations
Stayed 5 nights in Jan 2024

8/10 Good

Krisity

Stayed 2 nights in Jan 2024

10/10 Excellent

PEI-LIN FANNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rosita

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Both rooms that were assigned to us in our stays had poor airconditioning systems and bidet systems was complicated to use in 11th floor unlike on the 28th floor was really good.
Stayed 1 night in Jan 2024

10/10 Excellent

William, los angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024