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Rating 10 - Excellent. 1551 out of 3166 reviews" "
I was a bit skeptical of how we were going to enjoy our stay after reading some past reviews but after staying at the Shinegawa Prince Hotel for 4 nights I can pleasantly say that we had a great experience. The location is perfect as a train station was a minute away and there's a 7/11 on the main floor near the exits. The area around the hotel is clean with shops and restaurants nearby. The breakfast was great as well, they had both Japanese and Western items on the menu. The staff we dealt with were helpful. Would definitely recommend to people looking for a place to stay in Minato City.
Besides the obvious that was expected (Clean room, great service, responsive service team) I have to say the location and amenities fit the bill for both business travelers like me and family travelers.
Cem
Stayed 6 nights in May 2024
8/10 Good
Kazuko
Travelled with family
22 May 2024
Liked: Cleanliness, staff & service, amenities
Downward elevators in the morning were so crowded and couldn't get in even from 24th floor. It took about 10 minutes to get down.
Busy place but very quiet. Staff was extremely friendly. Highly recommend staying there. Very convenient for rail transportation as Shinagawa station is 3 minutes walk. From there one can connect across the region.
This was my third time staying at the Shinagawa Prince Hotel and I have enjoyed it every time. I will certainly be staying here again on my next trip to Tokyo
This property is located in front of the Shinagawa Train Station which provides local service and the Shinkansen or bullet train service for longer journeys such as Kyoto or Osaka.
The hotel has a Bowling center, shops, restaurants, food court and 7 eleven store. The hotel staff is very friendly and helpful. Super clean .
Arturo
Stayed 14 nights in Apr 2024
8/10 Good
VIRGINIA
Travelled with family
6 May 2024
Liked: Cleanliness
Disliked: Amenities
We liked its close proximity to Shinagawa station. We stayed at Shinagawa Prince twice during the past two weeks. The first stay was 2 nights.each day room was cleaned and amenities replenished.
We stayed there for 5 nights on our 2nd stay. Each day, cleaning and replenishing of supplies was more incomplete. Service was more lax. Tea bags were not replenished completely, ice bucket left and not rinsed. Beds were done and towels were replenished. Didn’t seem that standard procedures were followed consistently by housekeeping.
Room is compact but clean and has a nice view of the city. Super close to the train station with lots of shopping and food choices. There are constructions going on around the property and train station.
Great access to transportation. Dining options are limited unless you eat around the hotel.
Lance
Stayed 4 nights in Apr 2024
6/10 Okay
NOEL
Travelled with family
4 May 2024
Liked: Staff & service
Smooth check in.
We send our luggage ahead of our arrival from Sendai using Hands Free travel, very easy retrival.
We accidentally switched the do not disturb button so our room wasnt cleaned. There was a letter inserted in the door saying if we want new towels, call housekeeping. I called and new towels arrived in a few minutes.
Our second time staying at this hotel i 2years.
We were so thrilled to get off the long train from Misawa to walk less than 5 minutes to a wonderful hotel. Staff was helpful and courteous. Room was clean and comfortable. We highly recommend this hotel!
Joshua
Stayed 2 nights in May 2024
2/10 Terrible
Nick
Travelled with family, Travelled with family and small children
This place is straight out of the 80s. The carpet is dirty in the rooms, the toilet seat was broken, there was mildew in the fridge and in the bathroom.
The hotel was conveniently located next to Shinagawa train station, making it easy to get around. The staff were pleasant and very helpful. The room amenities were also fantastic, making our first time in Tokyo an excellent start to our Japan holiday. Will definitely come back to this hotel.
They no longer have direct shuttle bus to Narita Airport.
That was the only reason I chosen this hotel. Next year, I’ll pick the hotel which has direct shuttle bus service.
Very convenient, right in front if Shinagawa's station. The room was perhaps small and decor pretty "old style" but it was was exactly what we expected. It is a convenient, very large and well run hotel in central Tokyo.
Good area to get to the train. Lots of activities around and selection of food. The Aqua Park was great and was on property.
Charles
Stayed 5 nights in Apr 2024
6/10 Okay
Toru
25 Apr 2024
Disliked: Amenities
Too many group tourist and student excursions
Toru
Stayed 3 nights in Apr 2024
6/10 Okay
RYOTA
23 Apr 2024
RYOTA
Stayed 1 night in Apr 2024
6/10 Okay
david, Charters Towers
Travelled with family and small children
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Property have plenty facilities
Rooms are very small
Not suitable really for family
Only 26 sq mtr largest
The breakfast line up is over an hour unless you get there early
Staff friendly and helpful
Plenty restaurants and food haul wonderful
Aquarium with dolphin show wonderful