Garden

Reviews of Hotel Chinzanso Tokyo

5 out of 5
Hotel Chinzanso Tokyo
2-10-8 Sekiguchi, Bunkyo ku, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 813 out of 1000 reviews" "
Rating 8 - Good. 141 out of 1000 reviews" "
Rating 6 - Okay. 24 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuko, DAYTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room with a large bathtub and separate shower booth. Antiques are displayed throughout the hotel. It is located in a quiet area, but the access is a bit inconvenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very classy hotel with an enchanting garden; walkable to Waseda University
Stayed 5 nights in Mar 2024

10/10 Excellent

Marcial Antonio Smester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Mar 2024

10/10 Excellent

MASAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Phianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful hotel with gorgeous gardens! Unfortunately pool and onsen was closed for the whole week. Very disappointed that you are charged to use the pool and found the restaurants very expensive
Stayed 4 nights in Feb 2024

10/10 Excellent

Martha Elizabeth

Stayed 1 night in Feb 2024
Response from ホテル椿山荘東京ゲストリレーションズ on 25 Mar 2024
この度はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。高評価をご投稿いただき大変嬉しく存じます。ぜひまた季節を変えて優雅なひとときをお過ごしにお越しくださいませ。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

TAEHYUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is top class and room is spacious and clean. Very polite staff with spotless service from door step. Highly recommend to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and super high end. Staff was very polite and extremely helpful. I had the garden facing view in a suite and it was lovely. They provide L’occitane products inside the rooms as well as very nice pajamas every night.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023

10/10 Excellent

Rohan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The hotel staff are very polite, efficient, professional and friendly. The hotel surroundings are very well kept and maintained. The room is very clean, well equipped (Nespresso machine, kettle, good tea and coffee, iron, etc). The Xmas decoration were great too.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nyi Nyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and service.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was great your staff were amazing ?
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mr Pejvak, Woodland Hills

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Kim

Stayed 4 nights in Dec 2023

10/10 Excellent

Jacob

Response from ホテル椿山荘東京ゲストリレーションズ on 21 Mar 2024
過日はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。満点のご評価をいただき大変嬉しく存じます。ぜひまた季節を変えて優雅なひとときをお過ごしにお越しくださいませ。またのおかえりをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorite hotel in the world! I have never felt so peaceful in my life. I barely wanted to leave my room. I could sit and stare at the gorgeous, spectacular garden all day! It truly is Heaven on earth. I’m grateful for this experience. Thank you!
Stayed 4 nights in Nov 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel with phenomenal service. Best night in Japan during our entire trip!
Stayed 1 night in Nov 2023

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and luxurious rooms. Very comfortable and fantastic service
Stayed 1 night in Nov 2023

10/10 Excellent

Mimi Song Super Team

Stayed 2 nights in Nov 2023

10/10 Excellent

Flavio

Stayed 1 night in Nov 2023

10/10 Excellent

Grant OMalley

Stayed 3 nights in Nov 2023

10/10 Excellent

David

Stayed 6 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from ホテル椿山荘東京ゲストリレーションズ on 21 Mar 2024
過日はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。満点の評価をご投稿いただき大変嬉しく存じます。ぜひまた季節を変えて優雅なひとときをお過ごしにお越しくださいませ。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Tauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Chinzanso was perfect for us. The garden property was beautiful, and gave us respite from busy days out and about in Tokyo. The staff was amazing... and the food was fantastic. We loved every minute here and would come back in a heartbeat! What wonderful gardens and birds and koi fish.
Stayed 6 nights in Nov 2023

8/10 Good

michihiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足でした
静かに滞在でき満足です
Stayed 1 night in Nov 2023

10/10 Excellent

Minh Nhut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable Hotel, 10/10 for everything except the location, which is a bit far for public transportation. No bus available for transport to Haneda airport and Kabukimon entrance was also closed due to the pandemic.
Stayed 3 nights in Nov 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service and comfort
Our stay here was incredible. We stayed for the last few nights of our honeymoon, and our stay was truly relaxing and luxurious. The hotel’s gardens are breathtaking, room was large and comfortable, and the staff were so kind and helpful. We also enjoyed the restaurants and spa - we barely left the hotel because it was so comfortable. We could not have chosen a better place.
Stayed 3 nights in Nov 2023

10/10 Excellent

Suo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy
Stayed 1 night in Nov 2023

10/10 Excellent

Waiman, Brentwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. The location is a little far away from metro. Walking uphill would be a problem for elders. The walk is about 10 minutes.
Stayed 3 nights in Oct 2023

10/10 Excellent

Val

Stayed 3 nights in Nov 2023

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and lovely.
Stayed 2 nights in Nov 2023

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was lovely and beautiful. The hotel staff were perfect, excellent service. The gardens were beautiful. I enjoyed the pool and hot tub. But I was so disappointed with the service we received at their restaurant, Le Jardin. Part of why I booked this hotel, was I saw they had catered to vegans in the past. In my booking reservation, I made note one guest would be vegan. When I called about making a reservation for high tea, I asked if one could be made vegan, and they apologized and said no. I was disappointed, but understood. When I arrived at the hotel, I thought I would ask the restaurant staff about making a reservation for the next day, and asked if it could be made vegan. The staff told me yes, it could be vegan for two people. I was delighted and made a reservation for the next day. The next night, after we were seated, I asked again to check that the high tea would be vegan. After quite a wait, the staff came back and apologized, no, they could not make it vegan. They showed me another menu which did have some vegan options and I ordered from that. The service was terribly slow. I'm not sure if they had to bring the food from a different restaurant because it was vegan? I also had to ask the staff to clear the table of the dirty dishes. We then wanted to order dessert, and we asked for the vegan menu again. The staff told us, "no vegan menu", even though they had shown us it? Again, slow service. I was disappointed and teary from the experience.

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2023
Response from ホテル椿山荘東京ゲストリレーションズ on 21 Mar 2024
過日はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。ご満足いただけましたようで大変嬉しく存じます。四季折々優雅な非日常の空間をご用意してお待ちしておりますので、ぜひ再度お越しくださいませ。ご投稿いただきありがとうございました。

10/10 Excellent

Andrew, Ithaca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the finer hotels in Tokyo, and unique in that it has a massive garden with some beautiful walks and restaurants and pools and even an impressive temple. The onsite onsen is wonderful, as are the spa treatments. The breakfast is fantastic. All around five star experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE VERY BEST TOKYO HOTEL EXPERIENCE
Our stay here was absolute "MAGIC". We travel the world, and have never had such wonderful service. Our suite was excellent, and the property is a garden of delightful experiences. It is acres of beauty. The staff is so attentive - surreal actually - with their concern for your satisfaction. We shall return
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeanne

Stayed 4 nights in Oct 2023

10/10 Excellent

Chih Cheng

Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it...the staff was awesome. Great stay!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Google maps indicated the walk from the train station was fairly flat. It was not. If you are traveling with large pieces of luggage, I recommend using a taxi service to the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 5 nights in Oct 2023

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the professional staff and all the beautiful features of the hotel. Thank you.
Stayed 8 nights in Oct 2023

10/10 Excellent

Paula

Stayed 2 nights in Oct 2023
Response from ホテル椿山荘東京ゲストリレーションズ on 30 Oct 2023
この度はホテル椿山荘東京にご宿泊ならびに満点のご評価をご投稿いただき誠にありがとうございます。私共ホテルはお越しいただく季節により、四季折々の魅力をご堪能いただけます。ぜひまた非日常のひとときをお過ごしにお越しくださいませ。

10/10 Excellent

Verified traveller

amazing experience
we stayed for two nights and then booked again for an extra night. the service was amazing and our concierge was fabulous. she helped us every step of the way and is truly a professional! 5 stars all around
Stayed 1 night in Oct 2023

10/10 Excellent

Ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ホテル椿山荘東京ゲストリレーションズ on 30 Oct 2023
この度はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。ご満足いただけましたようで大変嬉しく存じます。ぜひまた季節を変えて優雅なひとときをお過ごしにお越しくださいませ。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Maricarmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from ホテル椿山荘東京ゲストリレーションズ on 22 Oct 2023
この度はホテル椿山荘東京にご宿泊いただき誠にありがとうございます。ご満足いただけますようで大変嬉しく存じます。四季折々優雅な非日常の空間をご用意してお待ちしておりますので、ぜひ再度お越しくださいませ。

10/10 Excellent

Mohammad, Ashburn

Liked: Amenities, property conditions & facilities
The best concierge team I ever experienced. Also best housekeeping, receptionist and restaurants as well as the magnificent garden and cloud show. Highly recommend the hotel.
Stayed 5 nights in Oct 2023