Millennium Hotels in Thornton Heath

"Very impressed with the attitude and helpful staff at The Copthorne- it’s very difficult during COVID but Peter and Toni do their best to ensure everything available is explained fully and keep a smile on their face throughout! All the staff were very very pleasant and the hotel might require an update after the covid recovery but it’s very clean warm comfortable and value for money Thank you "

"Four day stay was cancelled on arrival by hotel due to it being used for Government Quarantine Service, we were only allowed a new night stay and had to make our own alternative arrangements. Management were apologetic but didn’t resolve issue of us having no accommodation for 3 nights and no notice. Do not use this hotel Still awaiting refund 😡"