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"Good in almost every respect except for the most critical element: the bed was rock hard and the pillows were uncomfortable and unsupportive. Consequently, I suffered from a very poor night's sleep. I've stayed here many times in the past but not particularly recently. So perhaps they've changed the matresses and bedding since I was last here, or I've been unlucky with this 4th floor room. Gym was useful. Breakfast is included and decent."

"Fantastic hotel"

"All good "

"Our room was a bit dated but nothing a few hundred quid wouldn't sort out. Overall, the reception area and bar were good but little details like dodgy carpet on the stairs and a filthy trolly with room service food dumped on it let down the overall look. Small things that the management probably walk past every day but fail to notice. We would stay again when in Maidstone due to the great location."

"Breakfast freshly cooked pleasant location fairly expensive "

"Was basic but clean. Busy in public areas. Room service was slow and food cold when it arrived. Room are not well soundproof I could hear the man in the room next door talking on his phone! "

"Great position, sunny afternoon siting lakeside was wonderful. The hotel was a little tired but clean. Breakfast was horrendous, went down at 9:30 ( breakfast finished at 10:30) and didn’t actually receive by cooked breakfast until 10:45, 1.5 hours for a very basic breakfast is just not acceptable. I would image the kitchen being under resourced, plenty of serving staff, just nothing coming out."

"Room was ok. * Could have been cleaner (cobwebs on the light shades) * No bottled water in the room. * Only two teabags / no biscuits (like other hotels) Breakfast was ok * Buffet service - limited selection / machine coffee Desk staff - friendly and helpful"

"Everything was 5 stars "