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"Lovely staff, great room "

"Breakfast is Cooke to order however if you have a dog they are not allowed in the restaurant and you are sent to a windowless room near the bar. Food on Friday night well it’s from a freezer burgers were like rubber and the oven chips yes oven chips were tasteless, The fish was horrendous frozen fish the fish inside the batter was a grey mush. No excuses if you have a chef or tell guests it’s from the freezer and tasteless. This is budget hotel the emphasis is on budget. Like going back into the 70s. Rooms small, smells of weed in corridors lots of people in flip flops collecting food from umber deliveries and similar. The plus side next to the RE museum, the park and finally the staff they were so friendly and tried to help. But that does not make up for the worn out rooms and public areas. Look likes it waiting to be demolished and houses built on the site. Anyone would think the owners could be property developers awaiting the green light. Not returning."

"Dreadful. Did not sleep a wink due to terrible bed. Hot room. Cold and disgusting breakfast. Very overpriced and not worth it. "

"Breakfast poor quality . Pillows poor "

"The room we were put in at first wasn't the room we had booked. Upon immediately complaining to reception we were allocated a different room that was indeed an upgrade from what we had booked. The rest of the stay was very good with good food in the restaurant and a very good swimming pool."

"The room was cosy and the staff made two swans and put petals around the bed. So kind and it was lovely the spa. I have used the gym and spa many times as a member until I moved. First time staying though and loved it we did."

"Breakfast was great, good location and friendly staff."

"Excellent staff in reception, bar and restaurant. Very friendly and welcoming. Bedroom and bathroom adequate, very clean but a bit dated. Breakfast was very good. Lots of choice and well cooked."

"Excellent!! Check in and Out went smoothly. Room was nice, clean and spacious. Breakfast was good. Good location to Bluewater and Buses. Staff were amazing. "