Seasonal outdoor pool

Reviews of Taupo TOP 10 Holiday Park

3 out of 5
Taupo TOP 10 Holiday Park
16 Rangatira Street, Taupo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 82 out of 134 reviews" "
Rating 8 - Good. 41 out of 134 reviews" "
Rating 6 - Okay. 10 out of 134 reviews" "
Rating 4 - Poor. 1 out of 134 reviews" "
Rating 2 - Terrible. 0 out of 134 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Felicity

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place. Lovely staff
Stayed 1 night in Mar 2024
Response from Taupo Top10 on 15 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay.

10/10 Excellent

grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, excellent amenities, all new and very clean. Would thoroughly recommend.
Stayed 3 nights in Oct 2023
Response from Haylee on 17 Oct 2023
We are pleased you enjoyed your stay at our park and found our amenities to be nice and clean. We hope to see you some other time.

6/10 Okay

Ruth

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Booked a cabin with one queen bed and two singles, ended up with a queen and a pull-out sofa with only one sheet. With two people with bad backs, definitely not happy
Stayed 2 nights in Jan 2021

6/10 Okay

DJ, Feilding

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The family unit was spacious and clean and fit our family of 7 comfortably but the hot water wasn't working and for $315 a night that was really disappointing. Also the towel heater overheated and daughter burned her hand on it and it was a potential fire hazard. I don't like giving bad reviews but to me these 2 things were a huge oversight for a premium rated top 10
Stayed 2 nights in Jan 2021
Response from Suzi on 26 Jan 2021
Thank you for taking the time to review your stay. I hope you mentioned the HWC issue to the team at the time as we take this type of issue very seriously. I will ensure Maintenance checks this out immediately including the towel heater. We can't fix these things if we don't know about them and it's not something we test every time we are cleaning.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. The unit was clean and in good condition. Locationally, so close to everything we'd recommend it to anyone who is wanting to experience what Taupo has to offer.
Stayed 2 nights in Jan 2021
Response from Senior receptionist on 21 Jan 2021
Thank you for taking the time to write such a good review for our Holiday park. We are glad that you enjoyed your stay and got the opportunity to experience the beautiful Taupo experience. We hope to see you again next time.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Manager on 16 Jan 2021
Thanks Doug, we appreciate your review. We do hope you will come and stay again.

10/10 Excellent

Nataliecrotty, Tauranga

Liked: Staff & service, amenities, property conditions & facilities
Cosy quiet but shower angle a bit of a hazard as it’s slippery, otherwise relaxing clean and friendly
Stayed 1 night in Sep 2020
Response from Haylee (senior receptionist) on 22 Sept 2020
Thank you for your excellent rating, we welcome your feedback as we have just finished renovating our bathrooms. We are glad that you found your stay enjoyable, we hope to see you again next time.

10/10 Excellent

CJ, New Plymouth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm rooms equipped with heaters, full basic cooking utensils, shower pressure was ok, clean & tidy
Stayed 1 night in Aug 2020
Response from Suzi on 12 Aug 2020
Thank you for your review, we do appreciate you taking the time to share your experience. We hope you will return again one day.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Manager on 13 Jul 2020
Thank you for your 5 star review, it is much appreciated.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, as we were to arrive late. Directions to our unit were clear. Although their milk supply hadn’t come, gave us enough from their own frig.
Stayed 1 night in May 2020
Response from Receptionist on 3 Jun 2020
Thank you for taking the time to write a good review, we pride ourselves in our friendly customer service. We are glad you enjoyed your stay and we look forward to having you stay next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Manager on 26 Mar 2020
Thank you for your 5 star rating. Stay safe.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We were running late and the hotel tried to get a hold of us and advised how we could get into our accommodation. We appreciated this. The stay was very nice. Family and friends also stayed.
Stayed 1 night in Feb 2020
Response from Kris Blank on 22 Feb 2020
Thank you so much for your kind review, we appreciate it very much. And the late arrivals are always well looked after. We are always happy to help! Enjoy the remainder of your travels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely park-like setting. Quiet. Great little coffee shop on site. Clean unit.
Stayed 2 nights in Jan 2020
Response from Manager on 29 Jan 2020
Thank you, we are pleased you enjoyed our park and our coffee. We hope to see you again one day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Manager on 9 Jan 2020
Thank you for your rating, it is appreciated.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy - front desk were lovely and friendly. Cabin was very clean and large - we are a family of 5 - kids enjoyed the thermal pool, tgough more for soaking than playing. Very central to everything in taupo - would stay again.
Stayed 1 night in Dec 2019
Response from suzi on 25 Dec 2019
Thank you for your review, we do appreciate you sharing your experience. Yes our pool is more for soaking than playing so we do hope in the next year or two to put in a bigger pool for playing.

8/10 Good

Rebekah, tauranga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the units had own area and koved the kids olaygrounf and pool (once we could finally use it.. was closed day we got there)
Stayed 2 nights in Nov 2019
Response from Manager on 1 Dec 2019
Thanks for the review Rebekah and for your patience with our pool renovation, as you say it is open and better than ever now with the new space to enjoy.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying in the park and will be back over New Year. The staff is so polite, the rooms are so clean and the area us great for kids.
Stayed 1 night in Nov 2019
Response from Manager on 22 Nov 2019
We love it when our guests are so happy they want to come back, it brings even bigger smiles to our faces! See you over New Years!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Manager on 20 Nov 2019
Thank you for your rating :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and good linens. Coffee shop. great coffee!!
Stayed 1 night in Nov 2019
Response from Manager on 20 Nov 2019
Thank you! The coffee shop is new, so I am glad we are providing a quality service!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot pool is lovely. lovely lights for Christmas. free milk. clean and tidy.
Stayed 1 night in Oct 2019
Response from Manager on 2 Nov 2019
Thank you for your review, we are pleased you enjoyed your stay with us. Come and visit us again :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for the whole family and the accommodation was very roomy and clean
Stayed 4 nights in Oct 2019
Response from Texas - Reception on 18 Oct 2019
Thank you for taking the time to leave us a review, we're glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice tidy private cabin thermal pool a bit cool for my liking
Stayed 2 nights in Oct 2019
Response from Manager on 16 Oct 2019
Thank you for your kind review, with regards to the pool it can often drop in temperature depending on the outside wind temp at the time. The weather has been quite cold recently which certainly does not help. Again thank you for choosing to stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and tidy. The grounds were also tidy. Good space for kids to play.
Stayed 3 nights in Oct 2019
Response from Manager on 6 Oct 2019
Thank you for your review, we are pleased your family had a lovely stay. We hope you will return again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the little hot pool and extra friendly / helpful staff!
Stayed 1 night in Aug 2019
Response from Manager on 11 Aug 2019
Thanks for the review, we appreciate you taking the time to share your experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable and comfortable for children and adults, friendly staff, nice thermal pool for the winter nights
Stayed 3 nights in May 2019
Response from Owner on 21 Jun 2019
Thank you for your review, we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was REALLY clean with lots of space ... great for kids eith the playground etc.
Stayed 1 night in May 2019
Response from Owner on 21 Jun 2019
We are so pleased you enjoyed your stay. We hope you will come back again someday.

10/10 Excellent

Ngapera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent experience
Overall experience was excellent no complaints or faults to report. Family and I enjoyed our stay there and are planning to go back again later on in the year
Stayed 3 nights in Apr 2019
Response from all seasons holiday park on 1 May 2019
Thank you for sharing your experience with us! We do hope to see you soon :)

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The kids loved the trampoline and the nice warm pool. The unit we stayed in was very comfortable and having a separate room for the kids was great. We didn't use the communal facilities but they looked very clean and functional.
Stayed 2 nights in Apr 2019
Response from Office manager on 8 May 2019
Thank you for the review, we are pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Office manager on 24 Apr 2019
Thank you :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
As a family of 5 with 3 small children, we found the grounds to be extremely family friendly. Our ensuite cabin was emmaculate and fully functioning. The friendly staff were helpful and even delivered a portacot to our door! Thanks for a positive experience!
Stayed 1 night in Apr 2019
Response from Office manager on 24 Apr 2019
Thank you for your lovely review and for taking the time to share your experience, we really do appreciate it. We are so pleased we could help to make your stay a pleasant one and hope to see you again one day.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
A basic room, priced accordingly. My room smelled a bit musty. Internet access is $5/day extra, and data capped (which shouldn't be a thing in 2019!), but the data cap is a generous 10 GBytes/day.
Stayed 1 night in Mar 2019
Response from Office manager on 29 Mar 2019
Thanks for taking the time to share your experience. We are working with Spark to install a new 5G wifi network at the park and to offer free wifi to our guests. Hopefully you will return to experience this one day.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome and great self contained unit we stayed in!
Stayed 1 night in Mar 2019
Response from Office manager on 29 Mar 2019
Thanks for your review Jason, we are pleased you enjoyed your stay. We hope you will return again one day.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
We had a great stay. The site was peaceful and friendly. The reception staff were very helpful. We'd like to stay there again.
Stayed 5 nights in Feb 2019
Response from Office manager on 17 Mar 2019
Thank you for your lovely review Charles, we appreciate you taking the time to share your experience. We hope to see you again too.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5/5
This is the second time we have stayed here, mainly because of the facilities it has for small families. My 6 year old son loves the place, and reminds me of staying at holiday parks when I was a child. The self contained units could really benefit from reverse cycle air conditioning however. Other than that its comfortable enough. We will be back
Stayed 1 night in Feb 2019
Response from Office manager on 3 Mar 2019
Thanks for your review Scott, we are pleased you enjoyed your stay and will return. We do realise that the units are quite warm on those hot summer days and nights and are investigating options to help alleviate that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one night but a great stay, will recommend to others.
Stayed 1 night in Jan 2019
Response from Office manager on 3 Mar 2019
Thank you for your review.

10/10 Excellent

clyde, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from all seasons holiday park on 22 Jan 2019
Thanks Clyde, we hope to see you back again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat and clean rooms. Great staff and value for money...............
Stayed 1 night in Jan 2019
Response from Office manager on 16 Jan 2019
Thank you for your review, we appreciate you taking the time to share it. We are pleased you enjoyed your stay, and we hope to see you back some day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean unit, thermal pool was covered and nice Tv room
Stayed 1 night in Jan 2019
Response from Office manager on 10 Jan 2019
We are pleased you enjoyed your stay. Thank you for the feedback.

10/10 Excellent

BB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean, just perfect for a stop over or would be tempted to stay longer as so handy to all local activities.
Stayed 1 night in Jan 2019
Response from Office manager on 9 Jan 2019
Thank you for your review, we hope you can return again one day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice pleasant relaxing and quiet stay. Really like that you are pet friendly.
Stayed 4 nights in Jan 2019
Response from Office manager on 9 Jan 2019
We are pleased you enjoyed your stay with your pet, we do what we can to accomodate animals when we are not in peak season.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Front Office on 9 Jan 2019
Thanks for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice unit, excellent facilities. Gets hot at night though and no fans or air con.
Stayed 2 nights in Jan 2019
Response from Office manager on 9 Jan 2019
Thanks for your review and feedback. We are looking at putting fans in all the units to assist with airflow for the summer evenings, so thank you for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location excellent facilities nice environment
Stayed 1 night in Dec 2018
Response from Office manager on 9 Jan 2019
Thank you, we are pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my family catered for us all, friendly team there
Stayed 1 night in Dec 2018
Response from Office manager on 9 Jan 2019
Thanks for your review, we hope you will come back and stay again.

6/10 Okay

S, Taupo

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Lovely room. However water pressure on the shower is terrible - a shower under the hose would provide more. And I deleted pet friendly on trivago but however when we arrived only to be told that’s for camping and camper vans and the dog couldn’t go inside. Not sure where that falls back on. But that was a little bit of a let down.
Stayed 1 night in Nov 2018
Response from Office manager on 8 Dec 2018
Thank you for your review, much appreciated. We will certainly look into the water pressure issue however we have not had other comments so it may have been high usage at the time, or the pool was being filled perhaps. We are pet-friendly but only on our camping sites, not in our cabins, so I am sorry if you were given the wrong impression here. We will again look into the messages we are sending to our guests to ensure it is clearer.

10/10 Excellent

Ben, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly holiday park with good facilities. Thermal pool was very nice. Cabin was clean and tidy and well equiped kitchenette.
Stayed 3 nights in Oct 2018
Response from Front Office Staff on 2 Nov 2018
Than you for your review, it is much appreciated.

10/10 Excellent

Kerry, Hawkes Bay, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy holiday park
Our family had a great stay. We had a self-contained unit that had was clean and had everything we needed. The beds were comfy and the shower was great. The park itself is in a handy location and is nicely kept.
Stayed 1 night in Oct 2018
Response from Front Office Staff on 2 Nov 2018
Thank you for your review, it is much appreciated.

6/10 Okay

Rouxle, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Beds needs a upgrade
We always stay at the All Seasons, but this time round the double bed was back braking, we could feel the springs, its definatly time for a upgrade. Other than that we had a great time like always. Would recommend this holiday park.
Stayed 2 nights in Sep 2018
Response from Front Office Staff on 2 Nov 2018
Thank you for your review, it is much appreciated. We will look into this, thank you for bringing it to our attention.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not enough heaters and heating facilities.
Like the staff and instructions but not enough heaters and heating facilities.... Didn't sleep well.
Stayed 1 night in Aug 2018
Response from Front Office on 5 Sept 2018
Thank you for your review, it is much appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, they had the heaters on ready for us which was a nice touch and very much appreciated!
Stayed 2 nights in Jun 2018
Response from Front office on 25 Jul 2018
Thank you for your feedback, it is much appreciated.