The Reef Resort - Heritage Collection

Photo gallery for The Reef Resort - Heritage Collection

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2 outdoor pools, open 7:30 AM to 9:30 AM, pool umbrellas, pool loungers
2 outdoor pools, open 7:30 AM to 9:30 AM, pool umbrellas, pool loungers
2 outdoor pools, open 7:30 AM to 9:30 AM, pool umbrellas, pool loungers
Terrace/patio

Overview of The Reef Resort - Heritage Collection

The Reef Resort - Heritage Collection

4.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
219 Lake Terrace, Taupo, 3330

Explore the area

  • Popular LocationLake Taupo3 min walk
  • Popular LocationWaipahihi Botanical Gardens11 min walk
  • Popular LocationTaupo Hot Springs15 min walk
  • AirportTaupo (TUO)6 min drive

Choose dates to view prices

About this area

Taupo

The Reef Resort - Heritage Collection is located in Waipahihi, a neighbourhood in Taupo, and is near the airport and on the waterfront. Taupo Hot Springs and Taupo Marina and Boat Ramp are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Waipahihi Botanical Gardens and Taupo Bungy. Spa Thermal Park and Wairakei Natural Thermal Valley are also worth visiting. Enjoy the area's slopes with downhill skiing, snowboarding and skiing lessons, and don't miss out on the sledging.

What's nearby

  • Lake Taupo - 3 min walk
  • Waipahihi Botanical Gardens - 11 min walk
  • Taupo Hot Springs - 15 min walk
  • Three Mile Bay - 3 min drive
  • Taupo i-SITE Visitor Information Centre - 4 min drive

Getting around

  • Taupo (TUO) - 6 min drive

About this property

The Reef Resort - Heritage Collection

Elegant beach motel and 2 outdoor swimming pools
At The Reef Resort - Heritage Collection, spend the day on the nearby beach or relax by one of the motel's 2 outdoor swimming pools.
The Reef Resort - Heritage Collection offers 21 air-conditioned accommodations with complimentary bathrobes and a hairdryer. Flat-screen televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking (max. 1 space per unit)
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • Free return airport shuttle from 8 AM to 8 PM
  • Airport shuttle on request
  • Ski shuttle nearby

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–9 AM: NZD 5.50-24.00 for adults and NZD 5.50-24 for children

Things to do

  • 2 outdoor pools
  • Bike rentals

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Microwave

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Library
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Electric kettle
  • Free tea bags/instant coffee
  • Microwave
  • Hob
  • Toaster

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Laundry detergent
  • Local maps
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 8:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 5.50 and NZD 24.00 for adults, and NZD 5.50 and NZD 24 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Pool access available from 7:30 AM to 9:30 AM
Parking height restrictions apply

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Reef Resort Taupo
Reef Taupo
Reef Hotel Taupo
The Reef Hotel Taupo
Reef Resort Heritage Collection Taupo
Reef Resort Heritage Collection
Reef Heritage Collection Taupo
Reef Heritage Collection
The Reef Resort
The Reef Resort Heritage Collection
The Reef Heritage Collection
The Reef Resort - Heritage Collection Motel
The Reef Resort - Heritage Collection Taupo
The Reef Resort - Heritage Collection Motel Taupo

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 589 out of 780 reviews
5 - Excellent 76%
Rating 4 - Good. 164 out of 780 reviews
4 - Good 21%
Rating 3 - Okay. 19 out of 780 reviews
3 - Okay 2%
Rating 2 - Poor. 4 out of 780 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 780 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.7/5

Property conditions & facilities

4.3/5

Eco-friendliness

2/5 Poor

Disliked: Staff & service
Rude staff
Stayed 3 nights in May 2022

4/5 Good

Great pools but not a luxury experience
On site pools are great for relaxing especially if you have a ground-floor apartment and can step straight out to the pools. Parking spaces not large enough for some of the large vehicles for customers, especially those with trailers. Fire alarm briefly went off twice early in the morning before I had got up. Seemed it must have been a test but there was no warning. Luckily I had just woken up but it still wasn't a pleasant way to start the day. Door to pools locked in the evening before the advertised closing time for the pools. Inconvenient as that was the easy back in after eating dinner out and walking back along the waterfront. Owners did not wear masks even though stay during the peak of the Omicron wave. Didn't inspire confidence so we tried to minimise interactions.
Stayed 6 nights in Mar 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/5 Good

Stayed 2 nights in Feb 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming, clean, quiet and enjoyable deck, just the ideal place. Thankyou *****
Stayed 2 nights in Feb 2022