we had asked for a wheelchair accessible room but when we booked in we had been allocated a 2nd floor room only accessible by stairs, when I commented and complained we were allocated a ground floor room, Very limited facilities, no dining table 1 dining chair, no toilet in the motel room, we had to go out into a public corridor and use shared facilities. not ideal when my wife is handicapped, I had to be woken in the night 3 times when she needed to access the toilet, no tea towel in the kitchen to dry the dishes, no dish mop and dish detergent almost empty.