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"WiFi was weak"

"1. Valet was not readily available and space was taken up by 2 large trucks loading linens at 9pm. 2. Elevators. Not enough words to explain how horrible of a design, function and availability of the elevators which was shared by the many other customers. The wait was no less than 15 minutes each time and we had to pass on multiple stops because it was full. Not efficient and very small. 3. Temperature controls did not allow us to adjust. We weren’t comfortable in our room, the hallway or elevator. 4. We were not informed of the construction which we believe created significant risk on entry and exit of the property. Particularly in the access of the elevators and entry into the building. 5. The room was a postage stamp. No place to put our suitcase or unpack. Sink space was non-existent. 6. Valet parking was more than quoted. All of the above puts your staff in a very difficult position to be able to satisfy customers. They are not the issue. Very unsatisfied and will not stay again for which we travel frequently. I hope you take our feedback into consideration. "

"The lobby is nice to get you in the door and then the rooms are cramped, dated, cold, poorly ventilated, and in dire need of a paint job. The location is excellent but it’s fundamentally a bait-and-switch. "

"The room, albeit small, was clean. The bathroom was very small, as well. The convenience of this property is it's location. The air conditioner in our room was a window unit, and it did not work, at all. However, we did not really need it, because we could raise the windows and it was not too hot while we were there. In fact, the property cut the heat on and there is a small radiator in the bedroom and the bathroom. The worst part of the bathroom was that there was minimal hot water. The shower got warm, but never hot. I have found this to be typical of most older hotels around Times Square. The staff were extremely courteous and professional - they greeted us everytime we entered and left. There is a Duane Reade and a market on the same block, which was an added bonus. Again, this is not a fancy hotel and its biggest perk is its location. The hotel was exactly what i expected, and exactly what we needed. We did not intend to spend much time at the hotel, as we were there to visit NYC, go to Broadway, and to sight-see and do all the touristy things. We needed a good location to sleep at night, and this fit the bill perfectly."

"Good location but no frills. No coffee or kettle in the room. Very small bathroom with shelf hanging over the sink that made it difficult to wash up. Charged $4/bag to hold them for a few hours after checkout. $15 credit at the market was a nice perk though. "

"Great hotel with superb location at a good price! "

"rooms were very small but an ok stay for one night."

"Thank you, Empire Hotel. We truly felt at home during our stay. Your location was perfect for us. Thank you for accommodating my wife’s difficulties with Multiple Sclerosis. We were well taken care of and can’t wait for another trip back!!!!!!"

"Make sure to visit Bo at the bar ,super nice guy , and makes a great whiskey Sour "