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"Clean room, accessible and walkable distance from train station and outlet. Shuttle to train station is pretty convenient. Luggage delivery service made a huge difference especially travelling with kids. Breakfast was an added bonus and much needed to start our day."

"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"Great stay! Will recommend Indigo if you have a car In karuizawa. Not sure if plublic bath has authentic mineral bath though. "

"The staff were lovely. The hotel design was dated and no tattoos were allowed at the onsen however everyone has to still pay the onsen tax even if they are not allowed to use it due to tattoos. The restaurant was amazing and great food "

"Parking was very convenient , staff was friendly and helpful , room was clean , food was tasty "

"2nd time in this hotel, was definitely less good than the first time, dinner was amazing but breakfast had a lot of issues, my pregnant wife had bottle cap in her salad and our coffee we ordered for breakfast never came, expect more from an hotel at this price point, we will probably not come again "

"Great friendly place "

"Room space and amenities. Housekeeping was excellent. Very nice bar. Staff were friendly even with limited English. Enjoyed the private bath. Great location near to old Karuizawa street. Quiet luxury to sum up description of this boutique hotel."

"What a beautiful hotel with nice location near the forests! Amazing staff which are always so friendly and helpful! While the Onsen are a great endind for each day! "