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Reviews of Aloft Syracuse Inner Harbor

3 out of 5
Aloft Syracuse Inner Harbor
310 West Kirkpatrick Street, Syracuse, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1004 reviews" "
Rating 8 - Good. 306 out of 1004 reviews" "
Rating 6 - Okay. 101 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in May 2024

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was large and comfortable. The woman who checked us in was truly on of the nicest people! Thanks so much
Stayed 1 night in May 2024
Response from Meloney on 22 May 2024
Sara thank you for taking the time to rate and review your stay with us here at Aloft Syracuse Inner Harbor. We always strive for a great guest experience and I am so glad to hear that our wonderful staff made that happen during your stay! We hope to see you again should future travel bring you back to the area!

10/10 Excellent

Sheila

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not my first time here. Great service all around
Stayed 1 night in Apr 2024
Response from Meloney on 22 May 2024
Sheila thank you for taking the time to rate and review your stay here with us at Aloft Syracuse Inner Harbor! We are so happy to hear you chose to stay with us again during your travels! We can't wait to see you again when future travels bring you back to town!

10/10 Excellent

Justin

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great set up. We brought our two dogs, who were very welcome. Had a drink at the bar and a convenient breakfast. Room was large, but was comfortable. Definitely would stay shain
Stayed 1 night in May 2024
Response from Meloney on 21 May 2024
Justin thank you for taking the time to rate and review your stay with us here at Aloft Syracuse Inner Harbor! We are so glad to hear you enjoyed your stay with us! We look forward to welcoming you again soon should future travel bring you back to the area!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Meloney on 2 May 2024
Andrea, thank you for your 5 out of 5 rating! We hope to welcome you again!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Meloney on 2 May 2024
Sherri, thank you for your 5 out of 5 rating! We hope to welcome you again should future travel bring you back to the area!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Meloney on 2 May 2024
John, thank you for your 5 out of 5 rating! We hope to see you again soon!

10/10 Excellent

Doreen

Liked: Amenities, property conditions & facilities
Great property! We will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Meloney on 22 Apr 2024
Doreen, thank you for taking the time to rate and review your stay with us here at Aloft Syracuse Inner Harbor! We are so glad to see you enjoyed your stay! We look forward to welcoming you again when future travel brings you back to the area!

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Meloney on 18 Apr 2024
Bernard, thank you for taking the time to rate your stay here at Aloft. We hope to welcome you again should future travel bring you back to the area!

10/10 Excellent

Kelcey

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Apr 2024
Response from Meloney on 16 Apr 2024
Kelcey thank you for your 5 out 5 rating! We are so glad to see you had a great stay with us here at Aloft Syracuse Inner Harbor. We hope to welcome you back again should future travel bring you back to the area!

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean , quiet and kind staff
Stayed 2 nights in Apr 2024
Response from Meloney on 8 Apr 2024
Jacques thank you for your 5 out of 5 rating and great review! We are so glad you enjoyed your stay here with us at Aloft Syracuse Inner Harbor. We look forward to seeing you again should future travel bring you back to the area!

6/10 Okay

Julie

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Meloney on 3 Apr 2024
Julie thank you for taking the time to rate your stay with us. We hope to see you again should future travel bring you back to the area!

10/10 Excellent

Jamie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meloney on 18 Mar 2024
Jamie, thank you for your 5-star rating! We hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Easy to get to and close to the mall.
Stayed 1 night in Mar 2024
Response from Meloney on 18 Mar 2024
Daniel, thank you for your 5 out of 5 rating! We are so glad you enjoyed your stay at Aloft! We hope to see you again should future travel bring you back to the area!

10/10 Excellent

heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool table in the lobby.
Stayed 1 night in Mar 2024
Response from Meloney on 16 Mar 2024
Thank you for your 5 out of 5 rating! We are so glad to hear you enjoyed the lobby space. We hope to welcome you again soon should future travel bring you back to the area!

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! The room was updated and clean, beds were comfortable and the lobby was great to hang out in.
Stayed 1 night in Mar 2024
Response from Meloney on 11 Mar 2024
Amanda, thank you for your great rating and review! We are so glad you enjoyed your stay with us here at the Aloft Syracuse Inner Harbor. We hope to see you again should future travel bring you back to the area!

10/10 Excellent

anzhela

Stayed 1 night in Mar 2024
Response from Meloney on 30 Mar 2024
Thank you for your 5 out of 5 rating! We hope to see you again should future travel bring you back to the area!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean Friendly
Stayed 2 nights in Jan 2024
Response from Meloney on 6 Mar 2024
Justin, thank you for your 5 out of 5 rating! We are happy to hear you enjoyed your stay here at Aloft Syracuse Inner Harbor. We hope to see you again should future travel bring you back to the area!

10/10 Excellent

Yahaira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking included and there’s a lake waterfront next to the property, perfect to go on a walk, enjoy the weather and view.
Stayed 1 night in Mar 2024
Response from Meloney on 4 Mar 2024
Thank you for your 5 out of 5 rating and your great review! We are so glad to hear your enjoyed your stay here at Aloft Syracuse Inner Harbor. We hope to welcome you again should future travel bring you back to the area!

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all courteous and helpful. I also love how dog friendly they are!
Stayed 5 nights in Feb 2024
Response from Meloney on 26 Feb 2024
Lyndon, Thank you for your 5 out of 5 rating and great review! Our team here at Aloft hope to welcome you again should future travel bring you back to the area!

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel but I don’t like that parking is across the street in a not so great area. Staff was very friendly and the room was very clean.
Stayed 1 night in Feb 2024
Response from Meloney on 26 Feb 2024
Melissa thank you for your great review! I am so happy you enjoyed your stay here at Aloft! We hope to welcome you back should future travel bring you to the area!

10/10 Excellent

hyungmuk

Stayed 2 nights in Feb 2024
Response from Meloney on 23 Feb 2024
Thank you for your 10 out of 10 rating! We hope to welcome you again should future travel bring you back to the area!

8/10 Good

JOCELYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For someone out of town this was close enough to downtown without the city feel.
Stayed 1 night in Feb 2024
Response from Meloney on 14 Feb 2024
Thank you for taking the time to fill out a survey! We are so happy to hear that you enjoyed your time here at Aloft Syracuse Inner Harbor and hope to see you again in the future

2/10 Terrible

Kayla

Disliked: Staff & service, amenities, property conditions & facilities
Horrible staff n dirty rooms
Stayed 5 nights in Jan 2024
Response from Meloney on 12 Feb 2024
I'm sorry that you thought our staff was unfriendly. We strive to always serve our customers to the best of our ability and I apologize we missed the mark with you during your stay.

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything. great spot.
Stayed 1 night in Feb 2024
Response from Meloney on 7 Feb 2024
Mario, thank you for your 5 out of 5 rating. We are so glad to hear that you enjoyed your stay here at Aloft. We hope to welcome you again should future travel bring you back to the area!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Meloney on 5 Feb 2024
Christina thank you for your 5 out of 5 rating. We hope to see you again soon should future travel bring you back to the area!

8/10 Good

lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very cool and modern. The staff were very friendly. There were some very small issues with cleaning but not a big deal. The coffee was free but not very good. Other than that overall a nice place to stay.
Stayed 1 night in Feb 2024
Response from Meloney on 5 Feb 2024
Lee, thank you for taking the time to rate your stay with us. We are so glad to see that you had a great experience, and we hope to welcome you back should future travel bring you to the area again!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meloney on 5 Feb 2024
Jeremy, thank you for taking the time to rate your stay at our hotel. We hope to welcome you again should future travel bring you back to the area!

4/10 Poor

Steven Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
no clock in the room when someone turns on the bathroom light it shines into the man sleeping area.
Stayed 1 night in Jan 2024
Response from Michelle Quintana on 8 Feb 2024
Thank you for choosing Aloft Syracuse, we apologize that your stay was less than perfect. We will be undergoing room upgrades soon that will eliminate the light shining into the sleeping area!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Meloney on 17 Jan 2024
Thomas, thank you for your 10 out of 10 rating. We hope to welcome you back again soon!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meloney on 10 Jan 2024
Jodi, thank you for your 5 out of 5 rating! We hope to welcome you back again soon!

10/10 Excellent

Lynn

Stayed 1 night in Jan 2024
Response from Meloney on 10 Jan 2024
Lynn, thank you for your 5-star rating! We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Meloney on 10 Jan 2024
Thank you for your 8 out of 10 rating! We hope you enjoyed your stay and look forward to welcoming you back should future travel bring you back to the area!

10/10 Excellent

Erin

Stayed 1 night in Dec 2023
Response from Meloney on 5 Jan 2024
Erin, thank you for your 10 out of 10 rating! We hope to see you again should future travel bring you back to the Syracuse area!

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
It looks like a new hotel with modern looking. However, in the room we can hear the noise from outside the corridor, next door and above us. The air coonditioning is very noise too.
Stayed 2 nights in Dec 2023
Response from Julie on 5 Jan 2024
Thank you for your feedback. I apologize that you experienced noise during your stay.

10/10 Excellent

Valerie

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff has always been very welcoming at this Aloft. We've spent many Christmas Eve's there. We will probably spend more of them there in the future.
Stayed 1 night in Dec 2023
Response from Meloney on 29 Dec 2023
Valerie,Thank you for taking the time to leave a great review about your stay here at Aloft Syracuse Inner Harbor. We are so glad to hear you enjoyed your Christmas Eve stay with us! We hope to welcome you back again!

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kaleigh on 29 Dec 2023
Thank you for taking the time out to rate your stay with us. We are so glad to see that you had a great experience, and we hope to welcome you back should future travel bring you to the area again.

8/10 Good

Antonio

Stayed 2 nights in Dec 2023
Response from Meloney on 4 Jan 2024
Thank you for rating our hotel. Hope to see you again soon!

8/10 Good

Oswaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on Thanksgiving day, it was impossible to get any decent food around or at the property. We had to sleep from 6 pm through next day, feeling hungry!
Response from Julie on 8 Dec 2023
Thank you for your feedback and for choosing Aloft Hotel. I'm sorry that you couldn't find any food options on Thanksgiving Day. I hope you choose our hotel again and have a better experience next time.

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a night light in the bathroom
Stayed 1 night in Nov 2023
Response from Julie on 8 Dec 2023
Thank you for choosing Aloft Hotel and for giving us feedback about the lighting in the bathroom. I appreciate your thoughts about how we can improve our guest's satisfaction.

8/10 Good

Mary

Stayed 1 night in Nov 2023
Response from Meloney on 4 Jan 2024
Thank you for rating our hotel. Hope to see you again soon!

10/10 Excellent

Wai Meng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and trendy. Rooms are spacious and clean
Stayed 1 night in Nov 2023
Response from Meloney on 20 Nov 2023
Thank you for taking the time to leave a great review! We are so glad to hear you enjoyed your stay here at Aloft. We hope to welcome you again should future travel bring you back to Syracuse.

8/10 Good

HAN

Business traveller
Stayed 2 nights in Oct 2023
Response from Julie on 10 Nov 2023
Thank you for leaving an 8 out of 10 rating. Hope you choose to stay with us again.

10/10 Excellent

Anik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Clean, modern and friendly!!!
Stayed 1 night in Oct 2023
Response from Brittany on 7 Nov 2023
Thank you for taking the time to fill out a survey! We are so happy to hear that you enjoyed your time here at Aloft Syracuse Inner Harbor and hope to see you again in the future.

6/10 Okay

Brian

Travelled with partner
The first room i was offered had an odor and the window shutter would not close. The second room the bathroom constantly smelled as if someone had defecated in there.
Stayed 5 nights in Oct 2023
Response from Julie on 26 Oct 2023
Thank you for your review. I'm sorry that your rooms didn't smell fresh and clean and that you had issues with the blinds. I hope you can return to see that you did not receive our normal level of quality and service.

6/10 Okay

BARBARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good: manager allowed my son to use the conference room for an online class he was taking, on-site coin laundry, hip lobby area with tables, young clientele, self-serve market area, nice newer bathroom. Elevators quick and always available. Bad: Very dark room, poor lighting. Terrible communication on maid service. Only replaced towels one day, room left a mess. Other day, didn’t replace coffee, cups, water, Kleenex, etc. They only service rooms till 1:00-that’s apparently when the maids leave, inconvenient for sleeping in.
Stayed 4 nights in Oct 2023
Response from Julie on 26 Oct 2023
Thank you for your review. I'm happy that we could accommodate your son in the meeting room. I'm sorry that the housekeeping services didn't meet your expectations.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough about this hotel. From the cool decor, super friendly and attentive staff, big rooms, comfy beds, we had a great trip.
Response from Julie on 26 Oct 2023
Thank you for your rating and review. I'm happy that you really enjoy the staff and the rooms! See you soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Julie on 26 Oct 2023
Thank you for your 5-star rating. Hope you stay with us again soon!

4/10 Poor

Rahul

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was unresponsive and unfriendly
Stayed 1 night in Sep 2023
Response from Julie on 29 Sept 2023
I'm sorry that you thought our staff was unresponsive and unfriendly. We strive to always serve our customers to the best of our ability and I apologize we missed the mark with you during your stay.

8/10 Good

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was at a great location. Staff was very nice. Pool was not heated and parking is not the most convenient. Overall nice place near Destinay USA.
Stayed 1 night in Jul 2023
Response from Julie on 29 Sept 2023
Thank you for your review and complimenting our nice staff. Our pool is heated to 85 degrees but I understand that isn't warm enough for a lot of people. It's something for us to consider changing. I appreciate you staying and hope to see you again in the future.