Best Western in South Suburbs from NZ$144

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Standard Room, 1 King Bed, Non Smoking, Jetted Tub

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Top South Suburbs Hotel Reviews

Hilton Chicago

6/10 Okay

"The shower was gross. There was hair on the wall of it. Like somebody had their head smashed against it. Disturbing amount of hair. They don’t tell you that parking is a 100$ a night but you get one night free if you self park. Needlessly stressful. Bed not very comfortable. Just kind of run down."

Freehand Chicago

6/10 Okay

"I haven't stayed at a hotel/hostel before, so I don't know if my expectations were unreasonable. First, the good. The staff were friendly and helpful. The location was perfect. The hot water and AC were plentiful. I felt safe and wasn't bothered by noise from neighbors. I didn't see any bugs. They even had a live musician during at least one of the evenings I was there. Now the bad. We had a private quad. It was dirty. The walls, some of the bedding, the bunk bed curtains were stained and gross. We found trash from the previous guests. There was so much dust and debris, especially in the part of the bunks that held the mattresses. The shower curtain and tiles were moldy. The room needed a good scrubbing and a fresh coat of paint. I wouldn't stay there again unless they improved their housekeeping."

The Royal Sonesta Chicago Downtown

6/10 Okay

"We booked the Royal Sonesta Downtown because it appeared to be one of the nicer and more convenient options in the area. At over $3,000 for three nights, we expected a much better experience. The room was decent, but several things felt outdated, and the bathtub handle was broken, so we couldn’t use it. Housekeeping, however, was excellent and one of the highlights of our stay. Our biggest issue was the inconsistency of information from staff. Guest Services was often busy or went to voicemail, forcing us to visit the front desk, which always seemed overwhelmed. We requested early check-in and late checkout when booking. One employee told us to call a few hours before arrival to check availability, but when we did, another representative rudely said they wouldn’t know until we arrived. Fortunately, the front desk agent at check-in was friendly. We also received conflicting answers about ice machines. One employee told us every even-numbered floor had one, only for us to later learn our floor specifically did not. Another employee said ice could be delivered, but when we called for it, they told us it could not and incorrectly claimed our freezer made ice in a super condescending manner. We were told the night before departure that a decision couldn’t be made until the next morning because the house manager wasn’t there. The next day it was denied an hour before normal checkout. Overall, it’s a decent hotel, but not worth the price we paid."