Sawgrass Hotels, Jacksonville

"Clean, spacious room with beautiful view of the river. We did not breakfast here although there was dining available for purchase. Convenient walkable location to downtown riverwalk, art museum and dining. Elevator was slow and parking available across the street, would stay here again, felt safe and welcomed by staff."

"Very clean. We had a wonderful beach view. Front desk staff very helpful. "

"Clean room and friendly staff "

"The staff and amenities were wonderful. The carpet and couch could use a good cleaning. Otherwise, I really enjoyed my stay and will be back. "

"Patricia was a rockstar! She was professional, had a lovely temperament, and was a wonderful representative for the Hilton family. Likewise, the property was exactly what we needed. The gentleman at the front desk on Friday evening was also pleasant and professional to the guests. Team members like this make a difference too! "

"Everything was amazing! The staff at this location is superb."

"Room was not clean. Molding on floor was filthy. Large beautiful balcony view was ruin by very filthy windows. Asked for them to be cleaned, they said they would send someone right away, never happened. Even though we had a suite I believe it was possibly a handicap accessible and honestly had the smallest most inconvenient shower I’ve ever been in. The size of the room was great but their attention to detail has most definitely gone down hill over the last year. The lobby area has a giant installation of hanging margarita glasses and besides them being very dusty there were many that were broken. The parking attendants were less than forthcoming and we had to ask if they worked here. Minor issue but odd nonetheless was the towels were all in the nice large closet inside the bedroom, they couldn’t be farther away from the bathroom unless they were outside. Sad to say this will likely be our last stay here. "

"The place was charming, the room (170) was nice and accomodating, and the bed was big and fairly firm, and we slept like rocks. The tiled floor was cold and could have used a mopping, but the shower was big and worked fine. The pool was well maintained and the breakfast was good and abundant, with all the normal breads and cereals, juices, and sausage, eggs, gravy and biscuits-nice. What really stood out was the wonderful front desk lady Joanna. She was so sweet, kind, helpful, effortlessly wonderful, the best hotel person we have ever run across. The property was very nice overall, with plenty of minor faults, but you can park right near your door, and it is free parking, so we liked it."

"Very clean. Staff were excellent "