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"The staff was excellent and the resort outdoors. The whole area was clean and the pool were lots of fun and activities in the resort"

"Clean room and very friendly staff. Main buffet restaurants were short staff"

"Wonderful property will be back. 10 out of 10"

"My kid loved the lazy river, the 24-hour room service and especially the kids' club, it was so convenient for us as well."

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "

"Only issue i had was that the hot tubs were not.hot at all and the pool was too cold cinsudering the temperatures were a bit low over the course of our 6 day stay. Everything else was wonderful!! Ery well kept property, amazing staff, good food -i will absolutely be back! "

"This was a great resort for its price. Very nice and helpful staff. Great amenities and entertainment. Had a great time with fam. Drinks are good and you can ask for extra alcohol but already not watered down. Great to have buffet for both breakfast and lunch, even a grill buffet at night. Restaurants were average and beat was the Japanese, then mexican. Overall worth every dollar. Thank you Jeff, Nicaury, and all staff for making our stay more enjoyable. Specially the guy in entertainment group Jesus. "

"Cleanliness, the BEACH, food was also great! Unfortunately my husband lost his phone on the trip. But overall a memorable and wonderful vacation with the family. "

"We were resting together with my wife.We enjoyed the rest.The entertainment in the hotel was good.The food is delicious.And the staff is friendly.Thank you for the vacation."