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"*In the morning (only stayed 1 night) found bed bug. Took video and showed employee. *Booked a family of 4, only 3 bath towels provided. So I went to the lobby, which was empty and was about to ask for another towel, when two groups of new customers arrived and tried to cut line, with the employees approval (after all, I already booked). Tired of this line cutting, I insisted that I be helped. *slight unpleasant smell permeated the hotel * Location was near St. Mark's which was a plus."

"The decor is slightly dated but the property is clean. The staff were great, very helpful, and the hotel is in an amazing location. I’d be staying here again if I return to Venice."

"Great location and property. Extremely friendly and helpful staff. "

"Very relaxing for families "

"I had to find a hotel in Venice with a workout room, specifically a spin bike, and this was one of the only affordable places. It wasn’t in the location I wanted but it turned out to be in a great spot. It was easy to get to from the airport (bus) and it was right next to a vaporetto stop, which took us either up the canal or straight to St. Marks Square. Breakfast was fabulous too, plus they had a nice onsite restaurant, which was handy because we arrived at dinner time and didn’t have the energy to go look for a place to eat. "

"Limited choice for breakfast. Air conditioning did not keep room cool.Reception staff lacked people skills.The location is the plus point of this hotel"

"We have an amazing breakfast and this stuff was pretty friendly. It's supposed to"

"This property is beautiful, the staff are incredible and extremely helpful. This location is perfect for a stay in Venice. Close to restaurants, shops, etc. convenient to the water bus and a 15 minute walk to St Marks Square. Just be advised there is no elevator, so lots of stairs"

"excellent service in a world quality hotel"