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"Very helpful staff on Reception, in the Spa and Housekeeping. "

"Lovely room, great location, staff were friendly and helpful"

"A warm welcome all the staff were friendly, a lovely room clean and warm. The food was very good with an excellent wine list. Will be going back. "

"Very welcoming and attentive staff. Our room was clean and well equipped."

"The amenities and the pub staff were excellent "

"Staff very helpful, room tired and bed even more tired. Reminded me of a hammock, but it’s my fourth time staying there and certainly value for money. Food great and location convenient. I’ll be back."

"What a beautiful location staff were lovely so helpful our first time here but definitely won’t be the last at this little gem in Worcester "

"Lovely quirky room. Very nice pub (oldest in Worcester) very friendly staff"

"Really pleasant hotel staff. All facilities were working. Excellent stay"

"All of the staff were amazing, both in the evening and at breakfast. Food was excellent, room was spacious and comfortable. Definitely a 10/10. "

"Very comfortable stay and all staff were very friendly and helpful "

"Lovely room, clean and comfy, friendly staff and great pub good"

"Clean room Great room facilities Helpful and polite staff My second visit "

"Great stay at the Bournbrook with my eleven year old son. The staff were brilliant and friendly throughout, and just couldn’t do enough for us. It’s such good value and ideal for our trip to Birmingham. We ate in the restaurant and both meals we had were good. It’s my third visit here and I’ll certainly be back when I next visit Birmingham "

"Friendly staff on check-in and breakfast"

"Clean rooms really comfortable rooms great staff helped with all our needs definitely will stay again we love this hotel and it’s the perfect location really quiet and friendly "

"Quiet and warm stay. "

"Excellent place "

"Superb place to stay everything you need rooms are lovely and the food in the restaurant was out of this world. "

"Great hotel/pub Attentive staff and very welcoming Brilliant atmosphere and an open fire! What more do you need My favourite stay"