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"Everything was good."

"Room and breakfast was pretty standard. The hallway on the 3rd floor was always freezing for some reason. The pool and hot tub were ok and it was usually pretty crowded. It was nice to be connected to a restaurant. The central location of the hotel was also helpful. And it was really nice to have free drinks and snacks offered daily. "

"I have nothing but praise for this hotel! The room was neat and clean, the hotel lobbys and hallways were clean, and the staff were friendly and polite! Kudos to all of the staff and crew there!"

"The building is getting tired, shows signs of age"

"Clean room"

"Amazing hotel to stay in. Customer service like none other - art museum amazing. Don’t wait to take a look around. Food delicious! Gym has everything you want! "

"This hotel was not customer service friendly at all whatsoever. Check in was late even though i had a reservation. I checked in the room and reserved the room for my daughter. They kicked my daughter out for noise complaints at 2AM with not one warning. It was her and her two friends listening to music and dancing late. That's fine. They shouldve been quieter. My issue is speaking with the front desk agent and manager who told me that I would not get my deposit back because of the complaints. The room was not damaged or anything. The front desk agents were not trying to help with this issue at all. The front office manager called me from her cell phone(unprofessional) to argue me down about how my daughter was not 21. Her being 20 years old does not justify keeping my deposit. She says that noise complaints is part of the incidentals and i agreed to it when i signed the contract. I didn't receive a contract paper at check in just the keys. I left one of the keys at the front desk for my daughter, she picked it up with no problems. They didn't ask for ID and I told them that "my daughter" would be picking up a key. No one told me about an age policy and i clearly stated my daughter. The only rules that I was informed about were on the expedia website. All of a sudden since they just want to keep my deposit, they have all of these rules. Nothing is wriiten down. Corporate has no idea what is going on. The staff just wants to argue and be right not provide decent "

"Staff were very kind however we requested several things during our stay that either took two days to be delivered (an extra pillow) or never came (body wash refill in the shower) three requests - phone call, in person at front desk and via text. We took showers due two days without any soap or body wash. We also left 2 pairs of kids’ shoes in the hotel room which were “not found”. "

"The staff was amazing and the room was well appointed. But there were black hairs all over the walls of the shower and dried blood inside the cloth shower curtain. The staff were super responsive and helpful! Also, do not get a room near the outdoor part of the pool - there is no supervision and both nights I was there"