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"Everything was excellent. Room was clean, spacious and well set up. Food at dinner and breakfast was all great. Definitely recommend!"

"All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired"

"A picturesque location. The staff were very friendly. Dinner was exceptional (the burger being particularly great!). Breakfast was also very good and had a nice variety."

"The staff were excellent especially the young man who checked us in, served dinner and served at the bar. I didn’t sleep much at all the first night because of the very hard mattress but after I asked if we could have an extra duvet on the bed then the second night I slept much better. Breakfast was plentiful but the service was very slow. We had dinner here both evenings and it was ok but again the service was very slow. We would stay here again."

"Room was compact but comfortable, the bed especially comfortable. Best in room coffee ever! TV was impossible to sort out, HUGE but useless. A leak from toilet cabinet meant floor was wet most of the time, and was reported to manager, I'm sure it'll be fixed for next people. Pub is oozing with atmosphere, food is excellent. Staff are great. Somebody could pick up litter outside once in a while to improve the look."

"The Hotel has a lot of character and is in a beautiful location in the Dales. We watched lambs playing in the field as we had breakfast. There are great walks on to the Dales or down to the river from the front door. The staff were very friendly, and we had a lovely restful stay."

"Lovely and spacious room. Only issue was the not hot water in the shower but reported to maintenance and fixed right away. Ok English style breakfast. Staff were friendly and helpful"

"Very little parking available and £10 per night. But on street parking a few minutes walk or 4pm to 10am on the square in front. Not a problem. Fabulous location, probably the best in Richmond town. Lovely characterful building. Pricy and breakfast extra. Greggs or Wetherspoons nearby! My issue was with a premium room, 205. One set of curtains couldn’t be opened or fully closed. And window couldn’t be opened due to lack of maintenance. Main problem was the mattress. Unbelievably bad. It was probably very soft when new but by now it was squashed to half its original thickness. Terrible sleep. I’ve had better mattresses in $10 Central American hostels. It’s 29 years since I last stayed and despite the staff denials the mattress felt like it had been in service for longer. Staff excuse ‘we don’t sleep here so didn’t know’. Not good enough. A simple room condition inspection would have identified that. Potentially great but do the maintenance. "

"A really good location to stop overnight and very happy with the room. Breakfast was delivered in a hamper box outside our room and was rather disappointing. No egg/cold meats option. The main option was oats with fruit. We ordered with banana and strawberry. Tiny amount of strawberry and the banana slices were dried and chewy. But the evening meal was good honest pub grub."