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"Staff of reception was very good, but conditions of room very poor, furniture very old, bed and pillows not comfortable. Bathroom was smelling by bleach.. Breakfast ok. Generally it is ok, and only 3 stars"

"Bonne localisation, à proximité (15min de marche) du Cruise terminal et prêt des principales rues populaires. Très grande chambre avec salon et semi-balcon. Propre et accueillant, personnel sympathique "

"Good service. Beautiful hotel "

"Nice rooms and amenities "

"Lovely staff and the best views "

"Clean room, staff was accommodating. Breakfast was decent but not many options. Dinner was nicely presented but main dishes can be quite salty. We were told they had parking but when we arrived, we were told it was closed and had to find local parking lot which was a struggle when staff is not able to give you a Google location of it and directs it on a paper map. It would have been helpful if the hotel could notify us about that prior to arrival. "

"The hotel commands a stunning position overlooking Puerto de la Cruz and if you choose an Ocean View room you will get both, a wonderful sight to wake up to. We ate in one of the hotels restaurants and the food was outstanding. The hotel staff were extremely helpful and friendly and we hope to return one day.. "

"Everything is fine. Just that the garage spaces are too narrow so we had to go to another parking garage"

"Yes."