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"This is our 4th time at this hotel and really can’t fault it however we booked through Expedia and I wouldn’t again as after booking was a further large expense on top of price for luggage and seats on plane etc through ryanair . This was for 3 people I initially priced the holiday through another site and could have saved myself money with transfers added in as well"

"An all-star hotel in every aspect."

"Lovely hotel with incredible views over the sea, very nice pool, good location with restaurants etc nearby and a 15 mins walk to the main part of Puerto de la Cruz (a bit steep on the way back). Plenty of parking within 5-10 mins walk. Breakfast is good, only negative is that the lifts are quite slow. "

"Excellent location, excellent staff. The breakfast was great and it's a really beautiful place. The rooms couldn't probably do with a slight facelift but it's part of the charm and they're clean, which matters more. I had to switch rooms a few nights in because there was a major leak in the bathroom, these things happen. More importantly, the staff were so helpful and ensured my replacement room had an equally good view. The balcony rooms are 100% worth it. I had such a good time staying here and I've stayed at 5 different hotels in the area. It has a traditional feel, it's family run and there's so much history."

"Great communication with hotel staff if you need anything Clean ,quite and great location if looking for a relaxing holiday "

"Loved this hotel "

"The property is in the ideal location with everything you could possibly want in a hotel. Gym, pool, hydrotherapy, spa, bar, restaurant. Absolutely wonderful stay. I will stay here when I come back. "

"Notre chambre etait collé sur un ilot qui montait jusqu au toit . Alors la musique du roof-est a résonné jusqu a 1h am . Ce fut vraiment impossible de dormir . Soirée dédommagement de la part de l hotel."

"No assistance w luggage until heavily prompted upon checking in. Then none at all upon checkout. Taxi called was too small even though a large one to contain wheelchair was requested from the front desk."