Puerto Morelos Apart Hotels

"⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort."

"Cleanness, facility"

"The property itself is quite large and exceptionally clean, offering a wide variety of activities for guests to enjoy throughout their stay. Upon arrival, guests are warmly greeted by staff; however, the check-in process lacked organization and efficiency. Prior to my arrival, I communicated multiple times with staff regarding my need for a room with two beds. Unfortunately, only rooms with king beds were initially available. While the staff ultimately accommodated my request, it took approximately three hours to resolve, which was inconvenient after traveling. Additionally, guests are frequently approached with promotional offers for spa packages, laser tag, and other activities that require attending a presentation or touring another resort. While these offers may appeal to some, I found them intrusive. When on vacation, I prefer the freedom to relax and make additional purchases at my own discretion, without feeling obligated to commit time to promotional tours. Overall, while the property has many positive attributes, improvements in the check-in process and a less aggressive approach to promotional offers would greatly enhance the guest experience."

"Very nice resort. It wasn’t super big. Everyone was very attentive. Customer Service eas great!"

"Very nice"

"Food, drinks, service, and entertainment were great. I just wish housekeeping would've been consistent in timing from day to day so we knew when to step away, or expect her."

"Great"

"It was a great stay at Grand Residences. Only thing that took us. by surprise was the fact that there were only 2 restaurant options. We were there only for 3 night so it didn't make a whole lot of difference for us. Buffet is always an option we look for to eat variety of food. Our Concierge Melissa Nunez was super helpful during the stay. Helped us with all our questions and also ordered a special meal with Lobster for our anniversary dinner night. Adult Pool bar close at 5pm which is a bummer. I would expect it to open at least until 10pm or considering how good of a weather it is. Overall a good place to stay you are going for relaxation."

"Loved the pool, i wished they would play music by the pool so we can vibe but it was ok still"