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Aparthotel

Luciana Hotel & Beach Club

3.0 star property
Beachfront aparthotel with 24-hour front desk and outdoor pool

Choose dates to view prices

Playa Maya by MIJ - Beachfront Hotel sits conveniently near Playa del Carmen Maritime Terminal and Mamitas Beach. Guests sip refreshing drinks at the beach bar, savor international dishes at Restaurant Playa Maya, and relax on the rooftop terrace with ocean views.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Outdoor space
  • Air conditioning
  • Free WiFi
The current price is NZ$141
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Partial Sea View

Terrace/patio

Deluxe Double Room, Partial Sea View

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Partial Sea View

Terrace/patio

Deluxe Room, Partial Sea View

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km
  • Xcaret Eco Theme Park - 15 min drive - 10.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Zenzi Beach Club - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬3 min walk
  • ‪Restaurante Tropical - ‬3 min walk
  • ‪Mercado 174 - ‬3 min walk
  • ‪Inti Beach - ‬2 min walk

About this property

Luciana Hotel & Beach Club

Beachfront aparthotel with 24-hour front desk and outdoor pool
When you stay at this beach aparthotel, you can enjoy umbrellas, sunloungers and free beach club on site. Each apartment offers free WiFi, a coffee/tea maker and a Smart TV with satellite channels. A hairdryer, a safe and a shower are among the other amenities that guests will find. Housekeeping is available on request.
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with a safe and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include a shower and hairdryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.

Similar properties

View from property

Playa Palms Beach Hotel

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 1,697 reviews
The price is NZ$234
includes taxes & fees
30 Nov - 1 Dec
Playa Palms Beach Hotel

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach umbrellas
  • Free beach club

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In an entertainment district
  • In the city centre
  • Near the sea
  • On the waterfront

Things to do

  • Free beach club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 buildings
  • 22 units
  • 3 floors
  • Bed sheets changed on request
  • Built in 2002
  • Housekeeping (on request)
  • Renovated - January 2025
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Frequently asked questions

Does Luciana Hotel & Beach Club have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Luciana Hotel & Beach Club?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Luciana Hotel & Beach Club on 4 Nov 2025 start from NZ$136.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Luciana Hotel & Beach Club pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Luciana Hotel & Beach Club?

This property doesn't offer parking.

What time is check-in at Luciana Hotel & Beach Club?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Luciana Hotel & Beach Club?

Checkout is at noon. Late checkout is available for a fee.

Where is Luciana Hotel & Beach Club located?

Located in Downtown Playa del Carmen, this beachfront aparthotel is in the city centre and within a 10-minute walk of Quinta Avenida, Playa del Carmen Maritime Terminal and Mamitas Beach. Gran Coyote Golf and Xplor Theme Park are also within 6 mi (10 km).

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Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 271 out of 571 reviews
Rating 8 - Good. 164 out of 571 reviews
Rating 6 - Okay. 67 out of 571 reviews
Rating 4 - Poor. 32 out of 571 reviews
Rating 2 - Terrible. 37 out of 571 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice ocean views
Stayed 1 night in Aug 2025

10/10 Excellent

Anne

Clean and close to everything. Helpful staff, nice pool and right on the water.
Stayed 1 night in May 2025

10/10 Excellent

Lyall

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hidden gem in PDC. Rooms were excellent with everything you needed for a beach stay. Recently updated, comfortable beds and lots of large fluffy pillows. Housekeeping staff did amazing job cleaning and providing extra clean towels. Hotel staff very attentive to needs. Very nice beach club, kept sargassum cleaned up every morning. WI-FI did drop out and was slow, that’s was only minor issue we experienced. Great location right on 5th Ave. so close to everything. We had a great stay!
Stayed 7 nights in Jul 2025

10/10 Excellent

Guy

Liked: Cleanliness, room comfort, communication

Everything you could want in a Mexican beach resor

Everything was working as it should, the a/c was cold the shower was hot, the room was clean and well appointed and the location was fabulous. The Beach and restaurant staff was friendly and accommodating. The Restaurant had great food at reasonable prices. One of the nicest beaches around. I will definitely go back.
Stayed 2 nights in Apr 2025

8/10 Good

Venkata Srinivasarao Chekuri

Liked: Cleanliness, communication
Enjoyed our stay. Little interior to public access
Stayed 4 nights in Apr 2024

10/10 Excellent

susan

Liked: Cleanliness, room comfort, communication
Had a Very Nice stay!!!! This is the Third Time Staying with Playa Maya. Plan to Stay Again Next Year!!! Thank You for the Wonderful Stay!!!!!
Stayed 10 nights in Feb 2023

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked how close we were from the beach. All the staff were very cordial and helpful.
Stayed 4 nights in Oct 2022

10/10 Excellent

Jeanna

Liked: Cleanliness, property conditions & facilities, communication
The folks working here were very accommodating. Great location to everything. We had a good stay. Excellent value for the money.
Stayed 7 nights in Jul 2022

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
the staff were very friendly and helpful especially Rodrigo, Damian and Marvin
Stayed 6 nights in Nov 2022

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
The manager was very helpful
Stayed 7 nights in Aug 2023

8/10 Good

Betty

Liked: Cleanliness, property conditions & facilities, communication
Spent 4 nights here. Nice and clean. No complaints.
Stayed 4 nights in Aug 2022

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, communication
It’s a fantastic location in the middle of 5th Avenue but there is noise and music at night. The hotel is also tucked away around the side of The Carmen hotel, so it’s sort of amazed to get to your room. They also do not have an elevator. Fifth street is also closed at different times during the week, so a taxi cannot always get up close to the hotel…that means walking to try to find them elsewhere. Also beware of the sargassum (seaweed season). It has a cute little beach club right in front that faces Cozumel, which is nice. The only true disappointment we had was about a noise complaint for a neighboring visitor who was playing loud music and we tried to contact the front desk, but no one answered until the next morning, so no sleep at night. Bummer when you’re excited to get up and start fresh the next day! Overall, I would stay again but consider it a budget hotel (but on the water!).
Stayed 4 nights in Aug 2025

8/10 Good

Lia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice hotel steps from the water. Our room was nice and clean for the most part - make sure to ask for new coffee if you want some otherwise it’s hit or miss each day. But they gave us more when we asked at the front desk. The music at the nearby restaurant was quite loud until about 11pm and started up about 7:30am but it was still quieter than 5th. The front desk at the Carmen serves as the reception for Luciana hotel as well and although the Luciana front staff are not present as often, the folks at the Carmen were happy to help us out. Our room was steps from the water which was a real bonus. The location was great and I’d recommend this hotel.
Stayed 10 nights in Apr 2025

10/10 Excellent

Laura Gail

Liked: Cleanliness, amenities, property conditions & facilities, communication
The beach was wonderful and the staff at Playa Maya were so amazing and kind!! We really loved the people working at the hotel. Beachfront access is awesome. Also, food here is actually quite good for an included breakfast. The facilities like shower etc are not luxurious, so if that is what you’re looking for this isn’t for you, but it is clean and nice enough for the price! I would definitely recommend this hotel based on how well we were taken care of.
Stayed 5 nights in Nov 2023

8/10 Good

Deanna, Loxley

Liked: Cleanliness, communication
The location for this property is great. Friendly staff always willing to help. If you are looking for luxurious, this is not the place. Could use updating of the rooms and amenities. Overall, we enjoyed our stay and most of the reviews are spot on as far as condition of the property. Breakfast was great every morning. Good beach service.
Stayed 4 nights in Feb 2023

10/10 Excellent

Oscar

Liked: Cleanliness, room comfort, communication

Great Place!

Beach front meant sand. In and Out of the front door you had to go through the sand. High heels or not LOL! Tired but Clean place, nice landscaping, Jacuzzi jets not working. Great Breakfast made to order. Friendly staff.
Stayed 2 nights in Nov 2022

10/10 Excellent

Dusty

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was my 2nd trip here this year. The rooms are large and well equipped. The breakfast is fabulous. Everyone is so nice here. You couldn't be closer to the water unless you were in it. My brother in law and sister also join in on this trip and they also loved. Samanya the manager comes to the breakfast area every day and speaks to each table. That is wonderful customer service. There is nothing to change here.

2/10 Terrible

German

Disliked: Cleanliness, property conditions & facilities, communication
Nothing works like the jacuzzi, the pool was so dirty, I’d told the guy who’s cleaning to don’t clean my bedroom and he didn’t lessen and throw away my wife’s very expensive lotion.
Stayed 3 nights in Dec 2023

6/10 Okay

chris

Disliked: Cleanliness, property conditions & facilities, communication
No Wifi for 3 consecutive days in the rooms, wifi was available at main restaurant though. Location is great. Right on the beach. People talk about walking across beach to get to hotel, its 30 feet off the street via beach. Rooms are very basic, not dirty but no extras at all. No blanket on bed beyond sheets for example. Breakfast is great, good omelette and coffee, friendly staff. Office staff are so - so, not looking to help. Location is perfect, on the beach, close to everything and central.
Stayed 3 nights in Dec 2023

2/10 Terrible

Javier

Disliked: Cleanliness, room comfort, communication
Very dirty mold everywhere and broken items
Stayed 3 nights in Mar 2024

6/10 Okay

Andrea

Liked: Cleanliness, communication
Disliked: Room comfort

Run-down and overpriced

Entrance is difficult to find so call upon arrival. Website listing is inaccurate; the room was very run-down, uncomfortable and with bare bones amenities. The main light was burned out, the closet had no hangers, the safe was broken and unusable, no fridge, a coffee maker without coffee or cups and the only toiletry provided was shampoo through a soap dispenser. The hot water ran out after one minute and the bed was old and uncomfortable, as were the pillows. That being said, the staff was amazing!! and it's a great location. The a/c worked well...
Stayed 3 nights in May 2024

2/10 Terrible

George

Disliked: Cleanliness, room comfort, communication

Double Charged Thievery

Horrible experience! I arrived about 9 PM, and the front desk is operated by two different hotels. The hotel I was staying at did not have a person at the front desk, and I ended up being double charged because the woman who checked me and did not know how the other system worked for the other hotel. It’s been two weeks that I’ve been trying to get this corrected on my AMEX, and the hotel refuses to cooperate. Hotels.com has not been of any help, and I’ve had to go to American Express to file the dispute. Such a waste, find a big hotel that can assist you instead of trying to save a few bucks.
Stayed 3 nights in Mar 2025

6/10 Okay

Bobby

The biggest problem I have is that you actually have to drag all of your luggage through the sandy beach to get to hotel. Also lots of mold under wall AC unit. Only way in and out of room is through sliding glass door with very questionable lock. I didn’t feel comfortable leaving the room or sleeping at night. There are many choices on the beach here. I would recommend finding somewhere else.
Stayed 1 night in Nov 2023

2/10 Terrible

Carlos

I do not recommend this place

This place is really old and there’s sea sand everywhere, there’s not even a matt at the entrance of the room to keep it clean. Room furniture are ugly and the bathroom needs a completely remodeled. I dislike the place till the point I went to a different hotel without thinking i. The money I had already paid. Btw. The pictures on website has nothing to do with the reality.
Stayed 1 night in Aug 2023

2/10 Terrible

michelle

Disliked: Cleanliness, room comfort, communication

very rude

your man at the desk would not let me in with my service dog. Your ad on hotels.com said that service dogs were ok. He was tude to me and unkind. he did not care that I had no other place to stay. I asked for a refund and he said no. so you will either refund my money now or I will file a claim with spread word on the internet of your very difficult hotel!!! Michelle
Stayed 2 nights in Dec 2023