4/10 Poor
Andrew
Travelled with partner
30 May 2024
Decent resort. Not as good as the others we’ve been to in Mexico. Not worth the money we spent in my opinion. Pros: Best view we’ve ever had from the room. They use the boxes you can put dishes and towels in or request food etc which we LOVE. Cons: But very windy & salty. My contacts dried up after walking on the beach for about 5 seconds. Seaweed in May was so bad they had crews working Sun up to sun down the whole 9 days we stayed. Food was lackluster. Room service food was pretty gross. Most of the restaurants were uncomfortably hot for me and flys were inside. Jacuzzi tub didn’t work when we arrived. After 3 hours hanging out with the repair guy, they fixed it. Construction sounds were heard in the room 24/7 so we blasted white noise in order to sleep. Construction is next door and just normal maintenance too. One morning we woke up due to a lot of noise directly outside our room. We opened the door and a whole paint crew was there laughing and painting our freaking door and the walls and everything so we had to shimmy by everything covered in wet paint to get breakfast. In May it’s really hot. One night the AC went out and we almost melted it was so unbearably hot. One of the concierge employees was a jerk. And most of the servers and waiters were not great. (We had one really great waitress at the Italian place & one really great server by the Secrets pool.) There was a hotel staff member that walked right into the room and saw me naked (do not disturb light on)
Andrew
Stayed 8 nights in May 2024