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"I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it."

"Great service and beautiful hotel. Only issue was that is was too far from everything. We had to spend a lot of money just to get to the train station every day so we could site see."

"Room was well done up, but property was a dump. There was literally a pool half full of sludge and sign saying danger like a bad hotel in the movies. But worst was the air con, it never worked, and every time we asked they would disappear saying they were checking it and try to assure us it would now be working. This happened several times before a neighbouring tenant told us the air con never works there and they were just stringing us along. At night the temperature never dropped below 25 C (late September)"

"Though it's lovely, quiet and the staff are extremely nice and welcoming, I suffered from the bad A/C; they claimed it's regulated out of their control. Another drawback, you cannot smoke in the outdoor areas of the restaurants"