The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

An adults-only beachfront getaway where travelers can enjoy rooftop relaxation by day and exceptional dining experiences by night

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Dates

February 2026

4

March 2026

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)

Deluxe Junior Suite, 1 King Bed - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)

The Reef 28 Hotel & Spa is steps from Mamitas Beach and Quinta Avenida. Guests enjoy the rooftop terrace with an outdoor pool and poolside bar. Three on-site restaurants offer diverse dining. The central location and yoga classes at the gym provide convenience and wellness.

Excellent

Popular amenities

Spa pool
Parking included
Free Wi-Fi

includes taxes & fees

2 Mar - 3 Mar

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Room options

All rooms

3+ beds

2 beds

1 bed

Showing 9 of 9 rooms

Deluxe Junior Suite, 2 Queen Beds

Wonderful

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Sofa bed - double

Ceiling fan

Separate bedroom

Blackout curtains

45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Master Suite

Exceptional

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Blackout curtains

100 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

Very good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Sofa bed - double

Ceiling fan

Separate bedroom

Blackout curtains

45 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Blackout curtains

Partial ocean view
137 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, Partial Ocean View

Wonderful

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Sofa bed - double

Ceiling fan

Separate bedroom

Blackout curtains

Partial ocean view
45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, City View

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Sofa bed - double

Ceiling fan

Separate bedroom

Blackout curtains

City view
45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Eco-friendly toiletries

45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

Exceptional

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Blackout curtains

137 sq m
1 bedroom
Sleeps 2
1 King Bed

Elite Junior Suite

Exceptional

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

About the area

Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Relax and indulge in the area's health/beauty spas, or seek out an adventure with ecotours, ziplining and cave exploring nearby. Guests love the hotel's central location. Visit our Playa del Carmen travel guide

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

Quinta Avenida
2 min walk - 0.2 km
Playa del Carmen Main Beach
3 min walk - 0.3 km
Mamitas Beach
3 min walk - 0.3 km
Quinta Alegría Shopping Mall
5 min walk - 0.5 km
Central Square
13 min walk - 1.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.)
49 min drive

Restaurants

Starbucks
2 min walk
Amorino
1 min walk
Ah Cacao Chocolate Café
2 min walk
Las Helodias
1 min walk
Micaela's
2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxury hotel near Quinta Avenida

Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides an adjacent golf course, a poolside bar and a rooftop terrace. Treat yourself to a body scrub, a body wrap or aromatherapy at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, 2 bars and a business centre. In addition to a steam room and a sauna, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.

You'll also enjoy the following perks during your stay:

An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas
Free self-parking and valet parking
Buffet breakfast (surcharge), wedding services and multilingual staff
A billiards/pool table, bike parking and a front desk safe
Guest reviews speak highly of the dining options, pool and central location

Room features

All 120 rooms feature comforts, such as furnished balconies and air conditioning, in addition to thoughtful touches, such as separate sitting areas and bathrobes. Guest reviews speak positively of the cleanliness, size rooms at the property.

More conveniences in all rooms include:

LED light bulbs and eco-friendly cleaning products
Rainfall showers, eco-friendly toiletries and hairdryers
50-inch flat-screen TVs with cable channels
Wardrobes/cupboards, separate sitting areas and microwaves

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Land activities

Fitness facilities

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Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free covered self parking on site
Free covered valet parking on site
Limited on-site valet and self parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
2 bars/lounges
3 restaurants
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

18-hole adjacent golf course
2 hot tubs
Bicycle storage
Billiards/pool table
Full-service spa
Gym
Indoor pool
Outdoor pool
Sauna
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Accessible shuttle
Front entrance ramp
Handrails in stairways
Lift (122 centimetre wide door)
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (90 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

1 building
4 floors
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
IPod dock

Food and drink

Champagne service
Coffee/tea maker
Microwave

More

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free local calls
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 3.36 per accommodation, per night
Destination fee: USD 1.24 per accommodation, per night.
Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: from approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Guests under 18 years old are not permitted at this adults-only property

No pets and no service animals are allowed at this property

Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 2 Mar 2026 start from NZ$444.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Self-parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Checkout is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Beach are also within 1 mile (2 km).

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

8.8

Staff & service

9.0

Property conditions & facilities

10/10 Excellent

Bradley

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean, beautiful suite. Friendly staff. GREAT location. Good food.

Stayed 4 nights in Jan 2026

10/10 Excellent

Alyssa

26 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again.

Stayed 8 nights in Dec 2025

10/10 Excellent

Taylor

28 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

CLEAN ROOM, AMAZING STAFF! It is close to everything. My only small complaint is the pool and how it stays cold, but everything else is amazing. I will be coming back!

Stayed 4 nights in Jan 2026

10/10 Excellent

Vanessa

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great staff, great breakfast!

Stayed 6 nights in Nov 2025

10/10 Excellent

Nicholas

20 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was very clean. The fall inclusive was great with really good service. The location was central to Play del Carmen. Everything was amazing.

Stayed 17 nights in Dec 2025

8/10 Good

Jessica

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room: clean, very spacious, comfy beds, great shower Staff: Friendly, helpful Amenities: Great Location: Close to beach & other activities Food: Probably the best food I've ever eaten, fantastic. Only complaint to make it not 5 stars was the fact that there was a bar right next door & since the patio has a glass door, Bad bunny was blaring into our room all night.

Stayed 4 nights in Jan 2026

10/10 Excellent

Jonathan

25 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very clean and accommodating

Stayed 7 nights in Dec 2025

10/10 Excellent

Vicki

14 Jan 2026

Liked: Cleanliness, property conditions & facilities

The room was very spacious and very clean. The staff was incredibly kind and respectful. The only thing that bothered us was the early closure of all bars, especially since it was adults only.

Stayed 21 nights in Dec 2025

10/10 Excellent

xueyi

28 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

great service and the food is delicious.

Stayed 4 nights in Nov 2025

6/10 Okay

Harold

5 Nov 2025

Liked: Amenities

Rooms were clean , staff very friendly, good location and close to the beach

Stayed 6 nights in Oct 2025

8/10 Good

James

24 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was very clean. Nice staff. Good location. Only thing didn't like was no coffee supplied for in room coffee maker. They only supply for first day of stay. Did not like that at all!!

Stayed 14 nights in Jan 2026

10/10 Excellent

Curtis

18 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our room was amazing, clean and well equipped including jet tub. Rooftop staff were fantastic especially Freddie! Very happy with all meals, location, and the hotel itself. Highly recommend!

Stayed 4 nights in Dec 2025

10/10 Excellent

Selena

4 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean resort, all staff was amazing, I can’t wait to go back!!

Stayed 4 nights in Oct 2025

8/10 Good

Jaden

3 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Overall a nice place, the spa hydrotherapy was nice with all the standard features of a 5 star hotel. The food was not the best but definitely not the worst which is why the 4 star rating but the highlight of the stay was whoever was cleaning my room 3406 did an Amazing job, even comparable to a four seasons stay of service and cleaning which was mind blowing to me, from folded clothes to braided cables and much more she truly did an amazing job. Overall a great place to stay and would come back!

Stayed 3 nights in Dec 2025

10/10 Excellent

Diego

27 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.

Stayed 4 nights in Nov 2025

10/10 Excellent

VERONICA

19 Oct 2025

Liked: Cleanliness

Clean room, great food, staff very nice

Stayed 4 nights in Oct 2025

10/10 Excellent

Joshua

20 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location, high quality + great service makes for a perfect adults only stay!

Stayed 4 nights in Oct 2025

6/10 Okay

Scott

17 Jan 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Biggest advantage of this place is the rooftop. Nice pool, lots of lounge chairs, ocean views, it's great. The rooms are average. Good size, but some issues (faulty toilet, patio door didn't lock). But generally comfortable. Location is central and walkable to many fun restaurants. Can be very noisy on some nights, especially with a room facing the street since there is a night club that will blast music into late at night (at least on the weekend).

Stayed 7 nights in Jan 2026

10/10 Excellent

Oluwadara

31 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

Me and my girlfriend had a wonderful time all the workers made our stay very enjoyable and the place was very neat and clean

Stayed 5 nights in Oct 2025

10/10 Excellent

Megan

12 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was clean no problem food good would stay again bed very comfy would of slept all day only downside no room service but make sure you eat 3 times because if you all all night and hungry there’s nothing to do

Stayed 2 nights in Dec 2025

10/10 Excellent

lizbeth

18 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

I loved the all-inclusive. The food was amazing. The rooms were beautiful. The price was on point. Had an amazing time.

Stayed 3 nights in Sep 2025

10/10 Excellent

Katlin Marie

13 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!

Stayed 4 nights in Nov 2025

8/10 Good

Marco

18 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is very nice, and most of the staff are friendly and welcoming. However, the all-inclusive option is somewhat misleading. The restaurant menus have very limited choices for all-inclusive guests, and all restaurants close at 10 p.m., leaving no food options if you’re hungry later. In addition, even with the all-inclusive package, there is a $15 USD fee to access the sister hotel. Overall, we enjoyed our stay, but the restricted restaurant menus were quite disappointing

Stayed 5 nights in Jan 2026