Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Hotel Hacienda Paradise

3.5 star property
Colonial hotel with free breakfast and spa services

Choose dates to view prices

Photo gallery for Hotel Hacienda Paradise

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Room, Balcony
Exterior
Room, Poolside
Balcony view
Tucked away near Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise by BFH offers a serene retreat. Unwind with spa services like a hot stone massage or facial, then enjoy continental breakfast at the poolside restaurant Coloretta. With free WiFi in public areas, an outdoor pool with sun loungers and multilingual staff on hand.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast included
  • 24/7 front desk
  • Room service
  • Housekeeping

Room options

Check availability for these dates

Tonight

Sept 25 - Sept 26
Check availability for tonight Sept 25 - Sept 26

Tomorrow

Sept 26 - Sept 27
Check availability for tomorrow Sept 26 - Sept 27
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside

Quadruple Room, Poolside

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony

Quadruple Room, Balcony

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Room, Poolside

Room, Poolside

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Balcony

Room, Balcony

Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Ping pong, music library

Grand Riviera Princess - All Inclusive

Playa del Carmen
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
8.0 out of 10, Very good, 4,294 reviews
The price is NZ$374
includes taxes & fees
26 Sept - 27 Sept
Grand Riviera Princess - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪Reina Roja Hotel - ‬1 min walk

About this property

Hotel Hacienda Paradise

Hotel near Quinta Avenida
Located close to Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise provides free continental breakfast, a terrace and a library. Treat yourself to spa services, such as a deep-tissue massage, a facial or reflexology. The on-site restaurant, Coloretta, features a poolside location and breakfast. Free WiFi in public areas and a bar are available to all guests.
Other perks include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Bike hire, express check-out and luggage storage
  • Multilingual staff, ATM/banking services and a front desk safe
  • Concierge services, tour/ticket information and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All rooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as air conditioning and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • HDTVs with cable channels
  • Wardrobes/cupboards, art supplies and ceiling fans

Similar properties

Rooftop terrace

Sofía by Bunik

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 1,504 reviews
Sofía by Bunik

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Paradise have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is Hotel Hacienda Paradise pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Hacienda Paradise?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Hacienda Paradise?

Checkout is at noon.

Where is Hotel Hacienda Paradise located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Quinta Alegría Shopping Mall. Mamitas Beach and Playa del Carmen Main Beach are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Hacienda Paradise Reviews

8.4

Very good

8.6

Cleanliness

9.2

Location

9.0

Staff & service

7.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 257 out of 533 reviews
Rating 8 - Good. 162 out of 533 reviews
Rating 6 - Okay. 61 out of 533 reviews
Rating 4 - Poor. 22 out of 533 reviews
Rating 2 - Terrible. 31 out of 533 reviews

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etwas in die Jahre gekommenes Hotel in bester zentraler Lage. Preis Leistung stimmt hier und sehr nettes Personal.
Stayed 1 night in Jul 2025

6/10 Okay

Brey

Liked: Cleanliness
Me gustaría que ofrecieran algo más para el desayuno y no solo café y pan tostado.
Stayed 1 night in Aug 2025

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
Me encanto la ubicación, fue muy fácil trasladarse a todos los puntos que requería visitar!, muy agradable y tranquilo para descansar.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rafael

Liked: Staff & service, property conditions & facilities
Solo falta tener estacionamiento
Stayed 1 night in Aug 2025

8/10 Good

TIBERIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me agradó quedarme con ustedes realmente se siente uno tranquilo y agusto muy apacible y conveniente.
Stayed 5 nights in Apr 2025

6/10 Okay

Jorge

Liked: Amenities
.
Stayed 1 night in Aug 2025

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Amenities
Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Stayed 11 nights in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Wendy

Liked: Staff & service
Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Stayed 5 nights in Jul 2025

6/10 Okay

Geoffrey

I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mayela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito y cómodo lugar , muy agradable
Stayed 2 nights in Feb 2025

4/10 Poor

Alain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1- pas de dejeuner , en faites cafe et roties froides dans un contenant metal , 2- la piscine avec son eau laiteuse louche ,la propete laisse vraiment a desirer ,jamais plus pour moi
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Stayed 1 night in Mar 2025

10/10 Excellent

HUGO

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen trato de la recepcionista. Gracias Amiga. Soy Hugo, el q saco los cocos de la piscina.
Stayed 2 nights in Jul 2025

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024

8/10 Good

Sotero De Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 5 nights in Mar 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy agusto
Stayed 4 nights in Mar 2025

6/10 Okay

Cantautor Abraham

Cerca del centro. Pero mi habitación tenía puertas rotas. La del baño y la del mueble de la tele. Y solo nos dieron un jabón que se acabó en lavarnos las manos
Stayed 1 night in Jul 2025

8/10 Good

Domingo

Liked: Staff & service
Disliked: Property conditions & facilities
Está muy buena la ubicación pero ya las habitaciones están muy antiguas y el colchón sonaba mucho
Stayed 1 night in Apr 2025

10/10 Excellent

Annfischer04

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rústico agradable y muy céntrico
Stayed 2 nights in Aug 2024

6/10 Okay

Sarah

Disliked: Staff & service, amenities
The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
Stayed 4 nights in Jul 2025

6/10 Okay

Jennifer J

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost.
Stayed 8 nights in Feb 2025

10/10 Excellent

Matt

Liked: Amenities
Awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Abimahel

Liked: Cleanliness, staff & service, amenities
Un buen lugar si lo que buscas es estar cerca de la Quinta Avenida, fácil acceso a playas a menos de 500m y bastantes lugares para comer. En general una buena experiencia en cuanto a la habitación de hotel.
Stayed 2 nights in Oct 2024

Expedia's Latest Trends

Hotels

Temptation Cancun Resort All Inclusive - Adults Only
Crown Paradise Club Cancun All Inclusive
Azulik - Adults Only
Grand Oasis Cancun - All Inclusive
The Fives Beach Hotel - Á la Carte All Inclusive
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
Ahau Tulum
Finest Playa Mujeres by The Excellence Collection - All Inclusive
Hotel Riu Palace Peninsula - All Inclusive
Sandos Playacar All Inclusive
Live Aqua Cancun - Adults Only - All-Inclusive
Hyatt Ziva Cancun All Inclusive
Krystal Cancun All Inclusive
Excellence Playa Mujeres - Adults Only All Inclusive
Ocean Spa Hotel – All Inclusive
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive
Sandos Caracol Nature Resort & Water Park All Inclusive
Hotels in Wellington
Hotel Riu Cancun - Adults Only - All Inclusive
Iberostar Selection Cancún - All Inclusive
Dreams Sands Cancun Resort & Spa - All Inclusive
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive
Hyatt Zilara Cancun - Adults Only - All Inclusive
Sandos Cancún All Inclusive - Adults Only
Hard Rock Hotel Cancun - All Inclusive
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Hotel Riu Caribe - All Inclusive
Secrets The Vine Cancun - Adults Only - All Inclusive

Flights

flights from auckland intl airport