Ambassador at Grand Velas All Inclusive

All-inclusive hotel connected to the convention centre in Playa del Carmen with 8 restaurants

Choose dates to view prices

Where to?

Dates

November 2025

4

December 2025

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers

8 restaurants, breakfast, lunch, dinner served; Regional cuisine

Ambassador at Grand Velas All Inclusive, near Tres Rios Ecopark, offers relaxation with three swim-up bars and oceanfront dining. Guests enjoy white sand beaches, SE Spa treatments, free in-room WiFi, and several pools for recreation and peaceful retreats.

VIP Access

Wonderful

Popular amenities

Hot tub
Bar
Pool
All-inclusive
Gym
Room service

includes taxes & fees

16 Nov - 17 Nov

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Room options

Check availability for these dates

Tonight

Nov 4 - Nov 5

Tomorrow

Nov 5 - Nov 6

All rooms

1 bed

2 beds

3+ beds

Showing 3 of 3 rooms

Ambassador Suite Ocean View

Highlights

Deck/patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

118 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds

Ambassador Pool Suite Ocean View

Highlights

Deck/patio

Separate sitting area

Soundproofed

Private plunge pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

118 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Deck/patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

236 sq m
2 bedrooms
Ocean view
Sleeps 7
1 King Bed and 2 Queen Beds

About the area

Playa del Carmen, QROO

What's nearby

El Camaleón Mayakoba Golf Course - 7 min drive - 2.5 km
Gran Coyote Golf - 9 min drive - 4.9 km
Playa Xcalacoco - 12 min drive - 3.9 km
Tres Rios Ecopark - 15 min drive - 8.1 km
Playa del Carmen Main Beach - 19 min drive - 10.9 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

‪Amaranto - ‬13 min drive
‪Restaurante Hacienda - ‬11 min drive
‪El Beso Pool Bar - ‬13 min drive
‪Privilege Lounge - ‬13 min drive
‪Snack Riviera - ‬13 min drive

About this property

Ambassador at Grand Velas All Inclusive

Luxury all-inclusive hotel near Tres Rios Ecopark

Located close to El Camaleón Mayakoba Golf Course and Gran Coyote Golf, Ambassador at Grand Velas All Inclusive provides an adjacent golf course, 3 swim-up bars and 2 beach bars. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and free beach cabanas. Treat yourself to a body wrap, aromatherapy or a facial at SE Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Regional cuisine. The gym offers fitness classes and yoga classes; other things to do include beach yoga, ecotours and kayaking. In addition to 3 poolside bars and a free food/drink shopping service, guests can connect to free in-room WiFi.

You'll also enjoy perks such as:

3 outdoor pools and an indoor pool, along with 3 swim-up bars, sunloungers and pool umbrellas
Free self-parking
Limo/town car service, free bike hire and babysitting (surcharge)
Concierge services, multilingual staff and luggage storage

Room features

All 195 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as furnished balconies and pillow menus.

Other conveniences in all rooms include:

Hypo-allergenic bedding, pillowtop mattresses and down duvets
Bathrooms with rainfall showers or Jetted bath plus designer toiletries and hairdryers
Flat-screen TVs with premium channels
Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

7 Nov - 8 Nov

On private beach
Pool
All-inclusive
Spa

includes taxes & fees

6 Nov - 7 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Area shuttle (surcharge)
Free beach shuttle
Limo/town car service
Free self parking on site
Limited on-site parking
Onsite parking includes off-street options

Food and drink

2 beach bars
3 poolside bars
3 swim-up bars
6 bars/lounges
8 restaurants
Couples/private dining
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Chaka
Cocina de Autor
Frida
Lucca
Sen Lin

Things to do

18-hole adjacent golf course
3 outdoor pools
4 hot tubs
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Gym
Hiking/biking trails
Indoor pool
Kayaking
Mini golf
Pilates classes
Sauna
Shopping
Steam room

Family friendly

3 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Indoor pool
Laundry facilities
Mini golf
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (91,548 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Ayurvedic treatments
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Prenatal massages
Reflexology
Sauna
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

4 floors
Ballroom
Banquet hall
Built in 2008
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub or rainfall showerhead
Private bathroom
Slippers
Towels provided

Entertainment

Flat-screen TV with premium cable channels
IPod dock

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar

More

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Safe
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Additional fees apply for connecting/adjoining rooms and are subject to availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

Guests under 16 years old are not allowed in the spa

Property is also known as

Ambassador Grand Velas All Inclusive Playa del Carmen

Ambassador Grand Velas All Inclusive

Ambassador Grand Velas Playa del Carmen

Ambassador Grand Velas

Ambassador Grand Velas All Inclusive All-inclusive property

Ambassador Velas Inclusive in

Ambassador At Velas Inclusive

Ambassador at Grand Velas All Inclusive Hotel

Ambassador at Grand Velas All Inclusive Playa del Carmen

Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive have a pool?

Yes, this property has an indoor pool, 3 outdoor pools and a children's pool.

How much does it cost to stay at Ambassador at Grand Velas All Inclusive?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Ambassador at Grand Velas All Inclusive on 16 Nov 2025 start from NZ$2,365.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ambassador at Grand Velas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ambassador at Grand Velas All Inclusive?

Self-parking is free at this property.

What time is check-in at Ambassador at Grand Velas All Inclusive?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ambassador at Grand Velas All Inclusive?

Checkout is at noon. Late checkout is available for USD 75 (subject to availability).

Are there all-inclusive benefits at Ambassador at Grand Velas All Inclusive?

Yes, the property is all-inclusive.

Where is Ambassador at Grand Velas All Inclusive located?

Located in Playa del Carmen, this beachfront hotel is in the city centre and within 3 mi (5 km) of Tres Rios Ecopark, Gran Coyote Golf and El Camaleón Mayakoba Golf Course.

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Ambassador at Grand Velas All Inclusive Reviews

9.0

Wonderful

10

Cleanliness

9.2

Location

9.8

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities

8/10 Good

Shimol

18 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.

Stayed 4 nights in Jul 2025

10/10 Excellent

Joshua

7 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.

Stayed 2 nights in Apr 2025

10/10 Excellent

Danielle

25 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !

Stayed 4 nights in May 2025

10/10 Excellent

Fabiola

16 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo estuvo muy agradable, las comidas exquisitas y todo, pero lo malo es que no hubo comunicación por parte de el área de alimentos para decirnos que también había alimentos para bebés, nos dimos cuenta al final de la estadía que había menús para niños, dependiendo de los meses y años que tuvieran

Stayed 4 nights in Jan 2025

10/10 Excellent

Hamza

30 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best all inclusive in Riviera Maya! A true 5 star experience

Stayed 7 nights in Nov 2024

10/10 Excellent

luis

30 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente hotel Todo el personal muy amable Los califico 10 Todo está allí Playa Comida amables

Stayed 4 nights in Jan 2024

10/10 Excellent

mehul

5 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Service

Stayed 5 nights in May 2023

10/10 Excellent

Leanne

13 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!

Stayed 5 nights in Feb 2022

10/10 Excellent

Vardan

6 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s was great

Stayed 7 nights in Dec 2021

10/10 Excellent

raul

11 Sept 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent service

Stayed 2 nights in Sep 2021

10/10 Excellent

claudia V, Miami

10 Sept 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time in this wonderful hotel. Family friendly. Like a paradise.

Stayed 3 nights in Sep 2021

10/10 Excellent

Lauren, Houston, TX

18 Aug 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.

Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

16 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atención del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimió a sus compañeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

13 Aug 2019

Liked: Staff & service, amenities, property conditions & facilities

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.

Stayed 4 nights in Aug 2019

4/10 Poor

Andres

11 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.

Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

5 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor

Excelente

Stayed 6 nights in Jul 2019

6/10 Okay

Roberto

27 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities

unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida.

Stayed 4 nights in May 2019

10/10 Excellent

Mmm

21 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!

Stayed 7 nights in Apr 2019

10/10 Excellent

morgan , uk

12 Apr 2018

Liked: Cleanliness, room comfort

Great but need to work on kid friendliness

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.

Stayed 6 nights in Apr 2018

10/10 Excellent

Juan, Guatemala

2 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best of the Best in service!

If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!

Stayed 7 nights in Mar 2018

10/10 Excellent

Martin, Örebro

1 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otroligt fint och välskött Hotel

Väldigt god mat och bra service Stranden var det enda negativa samt att det ej fanns skötbord på herrtoan

Stayed 7 nights in Mar 2018

10/10 Excellent

Verified traveller

6 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

Realmente increíble. Todo el personal trabaja para satisfacer tus necesidades. Increíble

Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

6 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and service,but beach Is not the best.

This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!

Stayed 5 nights in Jul 2017

10/10 Excellent

Israel

25 Jul 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place with great staff and food!

Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.

Stayed 2 nights in Jul 2017

8/10 Good

April, Texas

13 Jul 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort!

I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.

Stayed 3 nights in Jul 2017