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"Everyone was friendly even tnt staff Workers "

"air conditioner not working."

"Everything was excellent "

"Needs new management ! Was placed in the wrong area & the food just the worst "

"Buen lugar excelente servicio personas muy amable todo lo que necesita para un rico descanso"

"Amazing food delicious "

"Muchas cucarachas en el área del restaurant "

"Poor treatment by the staff. Air conditioning and electricity weren’t working in the room, the bartender was terrible and my family and I were ignored by them many times. This is the first time I have an experience like that "

"I recently stayed at the Viva Wyndham all-inclusive hotel and had a mixed but overall decent experience. Starting with the positives, the room was very clean and well-maintained throughout my stay, which made a great first impression. The air conditioning worked exceptionally well—definitely a big plus, especially in the warmer climate. The staff truly stood out; everyone I interacted with was friendly, welcoming, and eager to help, which added a lot to the overall experience. The hotel also has two bars that were both enjoyable, offering a good atmosphere and solid drink options. However, there are several areas that need improvement. The food was probably the biggest disappointment. While there was variety, it lacked authenticity and flavor. Introducing more authentic and diverse food options would significantly enhance the dining experience. Another issue was the entertainment setup. The entertainment area is not enclosed, and the noise carries late into the night, making it difficult for guests to get proper rest. Enclosing this space or better managing sound levels would make a big difference. The beach is inconveniently located about a 3–5 minute walk from the hotel, which a little bit farther than expected, and the resort itself seems understaffed. Because of this, not all restaurants are open daily—typically one is closed, while the others are often fully booked, making it frustrating to plan for dinner. In summary, while the hotel has some strong points—particularly "