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Reviews of Hotel Monterey Le Frere Osaka

4 out of 5
Hotel Monterey Le Frere Osaka
1-12-8 Sonezakishinchi, Kita-ku, Osaka, Osaka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 622 out of 1005 reviews" "
Rating 8 - Good. 306 out of 1005 reviews" "
Rating 6 - Okay. 60 out of 1005 reviews" "
Rating 4 - Poor. 10 out of 1005 reviews" "
Rating 2 - Terrible. 7 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was very good experience, especially, staff was very friendly. They charge extra tax Yen 100/day/person. While we stay in APA osaka last week, which did not charge any extra tax. Then I understood it is requested by the City, it depends on the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Wing Cheung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, very close to Umeda station
Stayed 2 nights in May 2024

8/10 Good

Donald, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel lots of shopping and eating places nearby… breakfast was a bit pricey but otherwise good
Stayed 2 nights in May 2024

8/10 Good

Eyal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the train and walking distance to all shopping attractions and endless amounts of restaurants
Stayed 1 night in May 2024

8/10 Good

Jason, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in May 2024

8/10 Good

Tami

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was clean and safe but it was farther from the main train station, Osaka Station, and metro stops than we prefer. 8-12 minute walk which is still not very far but we have been spoiled by hotels in other cities which are much closer to public transit lines. Still overall a good hotel.
Stayed 3 nights in May 2024

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Shumin

Stayed 2 nights in May 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 5 nights in May 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a convenient area with lots of dining options and local eats. It was close to Osaka station and walking distance from many retail stores. The staff were nice and courteous and the room amenities were very nice. I would easily book here again and recommend it to others.
Stayed 3 nights in May 2024

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. Rooms are little smaller than I'm use to but the staff was very friendly and everything is exceptionally clean
Stayed 5 nights in May 2024

10/10 Excellent

Sean

Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service
Stayed 2 nights in May 2024

10/10 Excellent

Jyoti

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Lemuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bed room was nice and had space to walk around easily with two people. Our room window showed a view of the city and got plenty of natural light during sunny days. The bathroom was nicely designed and the floor was made to keep the water flowing down and away from the sink and toilet. The hard material used also allows any residual water to dry quickly. Hairdryer, toothbrushes, comb, cups, shampoo, conditioner, body wash, towels, all provided. You have square magnetic signs that are stuck onto your hotel room entrance door, you can take the appropriate label and stick it onto the square space on the outside of your door to let people know if you are sleeping/wanting room cleaning. The breakfast buffet is a must for this hotel! There are so many good choices of fruits, and dishes. Oranges, grapefruits, pineapples, grapes, mango mixed in syrup, mixed berries, strawberries, cereal, milk, juices (green veggie, orange, apple, pomegranate, and more), toast/breads, fried noodles, salad, tomatoes, dressings, white rice, miso soup, corn soup, runny eggs, hard boiled eggs, tater tots, pork, chicken, beef curry, salmon, cheesecake, and more! The staff are very kind, polite, respectful, and patient. They helped us with our luggage delivery and our 2 small luggage’s cost around ~4000yen including taxes and fees to Tokyo. The washing and drying machines are very nice and using them is easy. Put your clothes in the washer, close the lid and put 3 100yen coins and the machine starts
Stayed 6 nights in May 2024

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Hotel Monterey Le Frerw Osaka. Great location, and parking available where we can just drop off our car and access public transport around the city. The hotel is like new, clean and full of amenities. Staffs are friendly and helpful too. Will definitely come back next time we’re in Osaka. Highly recommended.
Stayed 1 night in May 2024

8/10 Good

Sunanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have liked at least one english channel on TV. No iron in room.
Stayed 6 nights in May 2024

10/10 Excellent

Geraldo, Vallejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. On site onsen was very convenient! Good location to restaurants, bars and train station entrances. 24hr convenience store was very convenient!
Stayed 4 nights in Mar 2024

10/10 Excellent

Bailey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024

10/10 Excellent

marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean very traditional love the area
Stayed 1 night in May 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 7 May 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked how convenient the hotel was to the train station, it made getting around very easy. The only thing I didnt like was the mattress which made for an uncomfortable sleep
Stayed 3 nights in May 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 7 May 2024
Thank you very much for staying at Hotel Monterey Le Frere Osaka.We are very sorry that we were not able to help you with your satisfactory stay this time.Once again, we will strive to improve our services.We look forward　to your continued patronage.Ｗe look forward to seeing you again.

10/10 Excellent

Danah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean rooms with a great breakfast
Stayed 1 night in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 7 May 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more than I expected. Really good. Would stay again
Stayed 4 nights in Apr 2024

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel we had a good time there.very safe and super clean.
Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Quentin Christophe Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants nearby
Stayed 1 night in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located right close to station/metro access, easy walk to Umeda and Osaka stations, heart of city.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently situated to shopping/subway/JR and, eateries of course. Light sleepers will find it a challenge to have sleepful night of the immediate guests keep setting their early hours wake-up alarm but the beeping sound keeps going on for 10 or more minutes. Bec aware that the wall separating the rooms is rather pervious (to sound).
Stayed 6 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Thank you very much for staying at Hotel Monterey Le Frere Osaka.We are very sorry that we were not able to help you with your satisfactory stay this time.Once again, we will strive to improve our services.We look forward　to your continued patronage.Ｗe look forward to seeing you again.

10/10 Excellent

Ha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my first time to Japan and I stayed at Hotel Monterey Le Frere Osaka for 4 nights. Everyone from the front desk to room service and room keeping was very friendly and respectful. The hotel also super convenient. Shopping, transportation and restaurant are all around. I am very pleased and has a wonderful time here. I will return very soon with family this time. Very much appreciated all the staffs. Would highly recommend this hotel for your stay if you in Osaka.
Stayed 4 nights in Apr 2024

10/10 Excellent

Colin, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located a short walk from Osaka station there is an abundance of transit and food options. The hotel is at the edge of a busy night life district and so on Friday or Saturday nights the area will be very busy. The room was in great condition and everyone at the property was very nice. We had a great stay. My only criticism would be that the onsen and laundry facilities are a bit small for a hotel of this size, and might be very busy during peak hours.
Stayed 4 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We are very honored to have received kind words about the customer service of the staff.We will continue to use the voices of our customers as encouragement to improve our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right next to train station, the lawson right next to it is also 👌 and the other konbini stores 🙌
Stayed 12 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Gary, RENTON

Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay
Stayed 4 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. We were able to drop off our luggage before check in. We asked for two rooms close to each other when we arrived a little early. When we checked in they had arranged rooms side by side, this helped our family enormously. Rooms were good size and very clean. Hotel is walking distance from Osaka station, we were misdirected by google maps going through underground area and went to a different station that wasn’t necessary so be aware and try walking above ground unless you know where to go.
Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We are very honored to have received kind words about the customer service of the staff.We will continue to use the voices of our customers as encouragement to improve our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

10/10 Excellent

Chiewhui, fremont

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious n comfortable room with friendly service n amenities right next to lots of dining choices
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We are very honored to have received kind words about the customer service of the staff.We will continue to use the voices of our customers as encouragement to improve our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

6/10 Okay

Holly

Travelled with family
All and all good for the price, but the staff were like robots. They did their thing but with zero emotion. I was spoiled from the way level of hospitality in the before and after property so it felt extreme. You can save and stay here. The location is about 10 minutes walk to the metro so that makes it convenient. The shower was a tub and a shower very slippery, my son almost fell and that would’ve been a disaster.
Stayed 4 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Thank you very much for staying at Hotel Monterey Le Frere Osaka.We are very sorry that we were not able to help you with your satisfactory stay this time.Once again, we will strive to improve our services.We look forward　to your continued patronage.Ｗe look forward to seeing you again.

10/10 Excellent

Nicoleta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby to metro station and in the heart of many dining options. Hotel provided pajamas and slippers. Guests have access to the onsen which was perfect after a long day of exploring the city. Friendly staff. There is a 24 hour Lawson at the base of the hotel which was very convenient.
Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 29 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We are very honored to have received kind words about the customer service of the staff.We will continue to use the voices of our customers as encouragement to improve our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good area, not too busy and not too far, the room was very spacious for Japan. Front desk is really nice, we had packages delivered and they helped us keep it.
Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We are very honored to have received kind words about the customer service of the staff.We will continue to use the voices of our customers as encouragement to improve our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

8/10 Good

Patrick

Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manag on 3 May 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We will take your comments strive to improve and enhance our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless clean property, everything looks new, nice amenities. Subway station across the street. Free bottled water in the room. Would like elevators to be faster. We stayed on 17th floor, it would take sometime to get to our floor or downstairs. Would definitely recommended this hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We will take your comments strive to improve and enhance our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

8/10 Good

Basilio

Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manag on 3 May 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Monica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay at the hotel. The room is quite clean and we appreciate the amenities that are provided. We particularly liked their breakfast menu as well that had a variety of options. It takes about 10-12 minutes to walk to the closest station.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.Encouraged by the happy voices of our customers, we will continue to strive to improve our quality and service in order to meet the expectations of our customers. We are looking forward to serve you again in the future.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this hotel. It was easy to access from the Osaka Train Station and was close to several subway lines. It was fun to wander around the little streets surrounding it. The room itself was very comfortable with all the amenities we needed.
Stayed 1 night in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.Encouraged by the happy voices of our customers, we will continue to strive to improve our quality and service in order to meet the expectations of our customers. We are looking forward to serve you again in the future.

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property - clean, close to transport, shopping, friendly staff, lovely rooms.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review. We are very honored to have received kind words about the customer service of the staff.We will continue to use the voices of our customers as encouragement to improve our services.Thank you for choosing to stay with us. We are looking forward to serve you again in the future.

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

SAMIR, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, short 10 mins walk from Umeda/Osaka/Osaka JR station. Lots of shopping and food around.
Stayed 4 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in Apr 2024
Response from Hotel Monterey Le Frere Osaka Accommodation Manage on 14 Apr 2024
Dear Our Valuable Guest, We would like to Thank You for the great review.Thank you for choosing to stay with us.We are very honored to receive the highest overall rating along with the compliment.We are looking forward to serve you again in the future.