"The rooms are due for an upgrade. I had challenged with the room door and also, had to get my room key re-programmed three times.
The king bed seems to be a queen size, also the mattress needs to be change.
The male staff with the dreadlocks need a customer relation training immediately. I was making an inquiry and he was having lunch. I was told I had to wait while he has his lunch.
While I appreciate being safe, the security guard posted by the entrance door at night gives the impression that the hotel is not safe. I recommend that a booth be set up on the outside the hotel for the security."
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