Nicte-Ha Hotels, Playa del Carmen

"Yes we loved the food "

"Fabulous hotel! The pool area is excellent (better than the beach house in my opinion) and open nice and late"

"Yes"

"Nice pools, good chairs around pools, good service, good food but no beach; it’s full of algae, the chairs are old and dirty, very small beach. Old and dirty bar on the beach. One looses the experience of being in a beach resort"

"Need more bars"

"Staff was rude and no guidance which having different bracelets gives you access to different amenities and I was a Villa which I was told by my concierge that I could be any part of the property they kick me out of the Platinum bar for having a black bracelet. Second, the Buffet staff told us to look for a table and when we found a table which was not clean from the people that where just finished eating the staff said they couldn’t clean it that would take more than 30 to clean it. Main lobby staff were the most Rude people. Good thing I can say about the Resort is that the rooms are very nice and spacious nothing bad about the cleaning staff or the bartenders."

"Family friendly with lots of food options."

"Everything was great! I would recommend having more options of activities for teens/young adults in the evening. Maybe a games room or other options. "

"The location is perfect for those that like to get out and explore! Walking distance to everything! The rooms were beautiful! Everything was clean and bigger than expected. The bathrooms were gorgeous. Staff were top notch! From all the servers, housekeepers and bartenders. Breakfast buffet was delicious. Nice variety. The rooftop area is stunning! The rooftop food was pretty good. The hot tubs were nice and clean. Plenty of chairs and seating. I read other reviews about how loud the bar was on the rooftop. I did not experience that I was right under it on the 4th level. You could hear it but not too loud and was never on too late. I read reviews about construction noise and that was also never an issue for us. The only thing I would change would be the pool. It was dirty. Not just like dirty from being on a rooftop (which I get) sides of the pool were slimy and had visible algae. The water was always murky. At one point a piece of fruit floated past me as I decided it was time to get out. "