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Reviews of Hyatt Place Niagara Falls

3 out of 5
Hyatt Place Niagara Falls
310 Rainbow Blvd S, Niagara Falls, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 1048 out of 2024 reviews" "
Rating 8 - Good. 535 out of 2024 reviews" "
Rating 6 - Okay. 230 out of 2024 reviews" "
Rating 4 - Poor. 111 out of 2024 reviews" "
Rating 2 - Terrible. 100 out of 2024 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Parking in a public garage was not convenient.
Stayed 2 nights in Apr 2024

2/10 Terrible

Amaranta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at the Hyatt was honestly horrible. I am very disappointed. The sink in my room was completely clogged and out of service. The hotel also ran out of cleansing gel so there was no body wash available. I am disgusted but I would love to visit the area again and I wish I loved my stay because the Hyatt is so close to the falls.
Stayed 1 night in May 2024

10/10 Excellent

Cyril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and conveniently located near the falls.
Stayed 2 nights in May 2024

6/10 Okay

Suman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Say breakfast including but they charge.
Stayed 1 night in May 2024

6/10 Okay

SUMAN, BRONX

Disliked: Staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

koushik

Stayed 1 night in May 2024

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very nice. Rooms very clean. Great fireworks view over Niagara
Stayed 2 nights in May 2024

10/10 Excellent

Cara

Travelled with group
Our room was very clean! We loved our visit!
Stayed 1 night in May 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful staff. we're very happy.
Stayed 2 nights in May 2024

8/10 Good

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was easy and quick. The staff were friendly, every thing was clean. The Placery’s options for dinner were good, breakfast was ok. I would stay here again
Stayed 2 nights in May 2024

10/10 Excellent

Vinay

Stayed 1 night in Apr 2024

10/10 Excellent

qing

Location
Stayed 2 nights in May 2024

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and anticipated our needs.
Stayed 1 night in May 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó lo cerca que está el parque donde estás las cataratas . El hotel muy bueno , los cuartos bien limpios . Definitivamente volveré. Gracias 😘😘
Stayed 2 nights in May 2024

4/10 Poor

Angie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff were not friendly at all. We arrived and wanted to go and see the Niagara Falls lit up. There where two staff members at the front desk talking and on the their cell phones and where not interested at all in answering our questions about how to get to the Niagara Falls. When we checked out I ask if we need to check out.. the girl did not even look up from her computer she just said ‘no’. Hallways smelled very musty. Beds slept great and room was spacious.
Stayed 1 night in May 2024

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very close to the park and falls, the only thing I didn’t like was the parking. The parking garage was not full but the building wasn’t the best and were a little creepy. The elevators barely worked!
Stayed 2 nights in May 2024
Response from Guest services on 15 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything thing is in walking distance
Stayed 1 night in May 2024

8/10 Good

Dushwana, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Staff and Breakfast was excellent! Enjoyed my stay!
Stayed 3 nights in May 2024
Response from Guest services on 15 May 2024
We greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Venkata Shashank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

NEIL

Travelled with family
Disliked: Staff & service, amenities
The desk staff and the kitchen staff are very rude and unprofessional. They are always distracted with their phones and even eat behind the front desk and out in the open.
Stayed 4 nights in Mar 2024
Response from General Manager on 15 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

10/10 Excellent

Shafeek

Travelled with family and small children
Liked: Amenities
.
Stayed 8 nights in May 2024

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

umesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermstat in the room was dead.
Stayed 1 night in May 2024
Response from Guest services on 15 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

8/10 Good

Gurunadh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jessica

Stayed 1 night in May 2024

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Anudeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place.
Stayed 1 night in May 2024

10/10 Excellent

Hiroki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff (young lady) had good hospitality. She was very kind and her explanation was very helpful.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
BEST location
Stayed 1 night in May 2024

10/10 Excellent

Kathleen, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the falls
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to fall
Stayed 2 nights in Apr 2024

10/10 Excellent

jaimin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view from the room
Stayed 1 night in Apr 2024

2/10 Terrible

M.

Stayed 1 night in Apr 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for walking to American Falls or to goat Island to see Horseshoe Falls. The included breakfast had a wide variety of options and the staff was very personable and professional.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dapeng

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Close to the Falls. Staff is nice. Pet friendly. Bathroom vent doesn’t work. Breakfast is not the best.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hans

Stayed 1 night in Apr 2024

6/10 Okay

scott

Stayed 2 nights in Apr 2024

10/10 Excellent

lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel exceeded expectations! Was a short walk to so many shops, waterfall, food, and much more. Would definitely recommend and will definitely be back again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Dewith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very nice and polite,made me feel great upon arrival.easy check in
Stayed 1 night in Apr 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great, people at the front desk is kind and respectful. But Harmony, the bar tender is misplaced, her attitude is terrible, the only word I can use is nasty. Hopefully the hotel train her in customer service, emotional intelligence and specially values as respect.
Stayed 1 night in Apr 2024

8/10 Good

Hongying

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is convenient to the falls and canada
Stayed 3 nights in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is friendly.
Stayed 1 night in Apr 2024
Response from jared on 27 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly close to Niagra State Park. Everything is within walking distance. The staff were extremely helpful with directions and helpful ideas to better enjoy our time here. The pool was WARM! So nice. Breakfast was better than a restaurant! I also love the later check out time, so nice not to have to rush out the door.
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Rurjit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest services on 24 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So close to the falls
Stayed 1 night in Apr 2024
Response from Guest services on 24 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel Service
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.