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"We’ll start with what we liked: the room had a bunk bed, which the kids loved, and they had their own tv. There were also AC units for both sections of the room. The staff was also super friendly and brought us a hair dryer minutes after we asked for one. Unfortunately, there was more disappointment than expected. The bunk bed had visible gum stuck on the ladder, and the bathroom was missing supplies. We switched rooms, and the second room was missing a (or any) trash can and a hair dryer. The bathtub curtain looked like it had mold in one corner. The TVs were set to such high contrast that fair skinned characters in shows were practically clear, and you can imagine what everyone else looked like. The fitness room has a treadmill, and elliptical, and a stationary bike, and three medicine balls. It looked like something you’d cobble together with finds from garage sales and OfferUp to prove you intend to work out, eventually. The water cooler in that room tasted like the freshest ocean water money could buy. At breakfast, the menu offered pancakes that were steamed? Microwaved? Who knew with those stale edges. The sausages were somehow overcooked AND undercooked at different points. The cereal choices were basically a variety of sand flavored selections. One elevator looked like a horror movie style trap, and the other had an expired permit proudly displayed. If this is all par for the course that is best western, I will pass every time. There’s more, but character limit."

"Loved it "

"The hotel amenities were okay."

"Pool and hot tub have such a beautiful view. Rooms were well stocked with towels and the staff was kind and friendly. Great location on Shelter Island!"

"The room was very clean. We were throughly impressed and would recommend to anyone visiting the area."

"My room in the Bay Tower was very nice. However, I wss told they have 24 hour golf carts to take you to the marina tower. I tried to get a ride at 510pm and was told they were on break until 540 and that I could use the walkway to get there. Which I did. Then when i tried to get a ride back at 930pm, I was told AGAIN that they were on break and it would be 30-40 minutes to get a ride back to the bay tower. As a female, traveling alone, I didn't feel comfortable making the walk alone in the dark. Therefore, had no other option but to wait. "

"dirty room dirty bedsheet"

"Clean room and a beautiful view of the harbor. Plenty of elevators and easy access."

"Didn’t use the hot tub "