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"Excellent hotel - location perfect, very good Onsen facilities, great breakfast, and a good bar for a drink before heading out. Would recommend"

"No one to help with luggage; front desk would not make dinner reservation--told to walk downstairs and do it myself; very small room; sink and vanity in bedroom area instead of the bathroom; no English television station; no view from bedroom to outside; charge for everything, for example the cappuccino at breakfast and ice at bakery; gym is very small, cold, bad smell, no water and no towels; service staff often unfriendly and unprofessional. Not recommended!"

"Room was very clean, staff very friendly, breakfast had more Asian/japanese fair which was lovely for us. Couldn’t figure out if the AC on the wall worked but they already had a portable AC unit in the room Our room faced the Umekoji JR station but you could not hear it at all The Family Mart attached was very convenient"

"This was our favorite hotel on our 10 day trip to Japan. The onsen was amazing, the massage chairs hit the spot when available, and we enjoyed the free coffee / ice cream / ramen daily. We did not add breakfast. The check in area can get hectic, but they had plenty of staff and things moved along nicely. Highly recommend!"

"Excellent "

"The property was in a great area. Hard to find a bad area in Kyoto. It's a truly wonderful city. Our hotel room was quite small for my taste and not strong in amenities. But it was very clean and the staff as always in Japan were very respectful and friendly. Breakfast buffet was average but decent and clean. "

" Very close to Kyoto station. Convenient "

"All Staff were Extremely polite and professional "

"The "