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"Quite poor. The most uncomfortable bed I slept in, had a loose cable on the outside bang on the window all night, plumbing was making really loud noises that kept waking me up. In terms of cleanliness, mould in the bathroom, could see someone else shaved there as there was lots of cut hair on the floor. Overall, if it wasn't for the staff being very polite, it would've been a 1 star"

"Good breakfast and friendly staff"

"The room we stayed in needs a bit of tlc (mainly in the bathroom), however in terms of the size of the room generally it was decent enough and clean (don't think we could have done more than one night) The restaurant has a good variety of food and drinks (dinner / lunch) and the app is useful for ordering. Breakfast was ok at best. Seem to have few staff working and the cooked breakfast was a bit hit and miss. They could probably do with refreshing the continental breakfast bar menu as there was little on it and was fairly basic. "

"Room was very clean, staff lovely but pretty noisy. Rooms aren’t soundproofed at all (you can hear people going to the toilet as well as doors in the corridor) and the gap under the door lets light in. Very cheap and cheerful for an overnight stay. Wasn’t my worst night sleep ever but have slept better. "

"Really enjoyed our stay here. Staff so friendly and loved the way the building has been kept sympathetic to its past. Coffee shop is great, as is the breakfast."

"Hotel generally ok, bit tired in places. I was missing a welcome pack so didn’t know the times for breakfast, reception rushed through it all quickly and said pack to read but no pack and no reception when went back. Missing normal coffee in room only decaf. Breakfast a bit average. Fruit pretty poor processed fruit. Other stuff ok. Staff welcoming though room clean but a bit tired and bed board broken. "

"When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa"

"Easy to access from the M5. We received a very warm welcome. The room was clean and spacious and the bed very comfortable. All the staff were very friendly and helpful. Would definitely stay here again "

"Very good value for money, excellent staff"